Note: The job is a remote job and is open to candidates in USA. Terminix, part of the Rentokil family of companies, is a global leader in Pest Control and other services. They are seeking a Customer Service Representative responsible for managing inbound and outbound customer interactions to meet their needs and enhance relationships.
Responsibilities
- Handles customer calls/correspondence for service, scheduling, and billing inquiries, turning great service into revenue-generating contacts
- Offers Home Inspection leads to all customers who qualify
- Cultivates and maintains ongoing customer relationships
- General knowledge of the organization, products, and/or services
- Excellent verbal communication skills with the ability to overcome objections and the ability to de-escalate situations
- Uses a computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
- Communicates with branch personnel to resolve service and scheduling issues
- Initiates outbound customer service calls for various campaigns
- Handles incoming calls from technicians to provide support
Skills
- Ability to use a computer
- Basic knowledge of Microsoft Word, Excel, and Windows
- Good verbal, written, and interpersonal communication skills
- Ability to overcome objections and problem-solve
- Ability to work in a fast-paced environment
- Good problem-solving skills
- Ability to work a flexible schedule, including weekends and holidays
- Must be dependable and consistently punctual for all scheduled shifts
- A private home office/workspace suitable for working remotely during the scheduled shift
- Broadband internet (25Mbps download & 5Mbps upload speeds) with the ability to hardwire via an Ethernet cable
- Child / dependent care is necessary during the hours of the scheduled shift
- High school diploma or GED
- 1-2 years of customer service experience preferred
- 1-2 years of phone sales experience preferred
- Ability to type 35 wpm preferred
Benefits
- Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
- Multiple avenues to grow your career
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
- Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
- 401(k) retirement plan with company-matching contributions
- Vacation days & sick days
- Company-paid holidays & floating holidays
- A company mindset that prioritizes health, safety, and flexibility
Company Overview