Note: The job is a remote job and is open to candidates in USA. Espresso Parts LLC is a modest company with big ambitions and we have quickly grown a world-wide presence within the specialty coffee trade. They are seeking a Customer Service Representative to provide the best customer service experience, focusing on resolving customer queries and maintaining customer accounts.
Responsibilities
- Attracts potential customers by answering product and service questions; suggesting information about other products and services
- Opens and maintains customer accounts by recording account information
- Resolves product or service problems by clarifying the customer's situation; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Processes returns and product warranties
- Answer multi-line phone system, email, and live chat calls
- Contributes to team effort by accomplishing related results as needed
Skills
- At least 2 years of experience with commercial coffee and industry knowledge (espresso machines, grinders, manual brewers, filtration systems, water towers, etc.) revenue and comfort with using a CRM to manage and track
- Communicate via phone, email and live chat to guide customers through B2B sales, B2C sales
- Communicate with customers and equipment vendors about maintenance, repairs, spare parts and be aware of new technology
- Good understanding of espresso and coffee extraction and knowledge of SCA standards
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
- Work from home
Company Overview