Note: The job is a remote job and is open to candidates in USA. FunEx is a leading provider of discounted tickets, attractions, and entertainment experiences across the United States. They are seeking a Customer Support Representative to assist customers with inquiries related to ticket purchases, ensuring a positive experience through efficient and friendly service.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Assist customers with ticket purchases and order issues
- Process refunds, exchanges, and order modifications when applicable
- Troubleshoot customer concerns and provide timely resolutions
- Escalate complex issues to the appropriate department
- Maintain accurate records of customer interactions
Skills
- Excellent verbal and written English communication skills
- Experience handling phone, email, and chat support
- Strong problem-solving skills
- Reliable internet connection and quiet work environment
- Comfortable using multiple systems and web-based tools
- Strong attention to detail and customer-focused mindset
- Applicants must have a reliable computer/laptop, stable high-speed internet connection, headset with microphone, and a quiet workspace suitable for voice support
- At least 1 year of customer service experience preferred
- Customer service: 1 year (Preferred)
Benefits
- Additional leave
- Work from home
Company Overview