Note: The job is a remote job and is open to candidates in USA. Percepta is a global consulting, technology, and managed services company, and they are seeking a Customer Service Representative to work remotely in Virginia. In this role, you will be responsible for resolving escalated or complex calls from customers and ensuring a high-quality customer experience.
Responsibilities
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
Skills
- 6 months or more of customer services experience
- High school diploma or equivalent
- Computer experience
- High speed internet (>15 mbps)
Benefits
- Performance bonus and opportunities
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
- Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Training experience includes engaging, instructor‑led online sessions that use both webcam video and audio
- Access to individualized coaching and thousands of free courses to support your growth
Company Overview