Note: The job is a remote job and is open to candidates in USA. Entrusted is a family-owned restoration company seeking a Customer Success Coordinator to support homeowners during their time of need. The role involves building trust with homeowners, facilitating communication with the sales team, and ensuring a seamless scheduling process.
Responsibilities
- Receive and make calls from homeowners in their time of need, establish trust through a tailored and professional process, help set clear expectations, and cater to the homeowner in a way that progressively ensures the outcome of an immediately scheduled visit
- Serve the sales team by gathering, verifying, and confirming necessary information from the homeowner to facilitate and establish a successful and seamless process from start to finish
- Show genuine care for the homeowner by proactively outlining and scheduling assessments with urgency, establishing credibility, and setting clear expectations
- Actively provide value to the homeowner through the affirmation of referral sources, ownership of the scheduling experience, and follow-up communication
- Other duties may be assigned
Skills
- A hungry mindset, and an inner passion for driving performance
- Reliability, ownership, and strong follow-through
- A strong work ethic and genuine care for people
- Naturally curious, humble, and eager to learn
- Communicates clearly and confidently
- Organized, detail-oriented, and solutions-driven
- Comfortable with technology and multitasking
- Thrives under pressure and keeps a positive attitude
- Brings energy, empathy, and authenticity to every interaction
- Experience working remotely or in a self-managed role
- Exposure to inside sales, or desire to learn and grow in essential sales skills
- Experience in scheduling and high-volume communication
Benefits
- 401k retirement program
- Health, dental, and vision insurance
- Company provided life insurance and short / long term disability
- Paid vacation, paid sick time, paid holidays, and paid paternity/maternity leave
- Company paid access to Dave Ramsey’s SmartDollar Financial program (including 1 on 1 financial coaching)
- Gym reimbursement
Company Overview
Entrusted is a construction firm that provides remediation or rebuilding services for issues including roof leaks and plumbing disasters. It was founded in 2000, and is headquartered in River Ranch, Florida, USA, with a workforce of 201-500 employees. Its website is https://entrusted.com.