Note: The job is a remote job and is open to candidates in USA. Hippocratic AI is the leading generative AI company in healthcare, and they are seeking a Customer Success Executive with health systems experience to serve as an embedded partner within client healthcare systems. This role involves owning post-sale execution and ensuring measurable outcomes and strong adoption of Hippocratic AI’s solutions in clinical environments.
Responsibilities
- Serve as a forward-deployed implementation and customer success lead, spending multiple days per week onsite at assigned client locations
- Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations
- Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor and execution partner
- Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes
- Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring ongoing adoption and measurable, sustained success
- Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and broader healthcare operations
- Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns
- Collaborate with internal teams such as product, sales, and engineering to relay client feedback, influence roadmap priorities, and improve user experiences
- Establish and track metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies—present results to client and internal stakeholders
- Collaborate with client leadership teams to share best practices from AI implementation, including presenting at conferences/webinars on the impact of AI in Nursing and Health System Operations
- This role requires a minimum of 25-50% travel, which may include overnight or out-of-state trips
Skills
- Bachelor's degree from an accredited university is required
- 5+ years of health systems experience, including customer success, account management, or project management
- Experience leading complex, onsite implementations in clinical or operational healthcare environments
- Exceptional relationship-building skills across an organization, from front-line staff to executives
- Strong understanding of the healthcare industry, specifically clinical workflows and healthcare regulatory requirements
- Experience working with cross-functional teams in a fast-paced startup environment
- Strong project management skills with the ability to manage multiple workstreams onsite
- Comfortable operating autonomously in a client-embedded role
- Ability to satisfy client-specific credentialing requirements, including drug screening and proof of required vaccinations or immunizations, as mandated by the healthcare facilities where you will be deployed
- Experience deploying or scaling technology (AI, digital health, or enterprise SaaS) in healthcare settings
- Advanced knowledge of healthcare workflows and compliance standards
- Background in healthcare consulting, transformation initiatives, or system-wide implementations
- Experience presenting outcomes and best practices at conferences or executive forums
Company Overview