Note: The job is a remote job and is open to candidates in USA. Skopenow is a high-growth technology company that helps organizations operationalize open-source intelligence to identify threats and mitigate risks. They are seeking a Customer Success Manager to support their Global Security customers, guiding them through onboarding, adoption, and renewal while driving measurable outcomes and enhancing customer engagement.
Responsibilities
- Manage a portfolio of Global Security accounts and serve as the primary post-sale point of contact
- Build trusted relationships with security leaders, analysts, investigators, and operational stakeholders
- Guide customers from onboarding through renewal, ensuring successful adoption and long-term engagement
- Conduct regular business reviews to demonstrate value, measure success, and identify opportunities for growth
- Deliver onboarding sessions, training programs, and ongoing enablement initiatives
- Help customers integrate Skopenow into existing investigative, intelligence, and security workflows
- Drive platform utilization and adoption through strategic engagement and best-practice recommendations
- Partner with customers to identify and achieve their operational goals
- Own renewal and retention efforts across assigned accounts
- Monitor customer health and proactively address risks before they impact renewals
- Identify opportunities for expanded use cases, upsell initiatives, and account growth
- Analyze product usage trends and customer feedback to drive engagement
- Partner with Sales, Product, Support, and Marketing teams to advocate for customer needs
- Share customer insights, feedback, and success stories to influence product development and go-to-market strategies
- Maintain accurate CRM records, forecasts, account activity, and customer engagement documentation
Skills
- 5+ years of experience in corporate security, intelligence, investigations, OSINT, SOCMINT, or related disciplines
- Experience using or evaluating commercial OSINT, investigative, or intelligence platforms
- Exceptional communication, presentation, and relationship-building skills
- Strong organizational skills with the ability to manage multiple customer relationships simultaneously
- A customer-first mindset and demonstrated ability to influence stakeholders at all levels
- Strong understanding of corporate security operations, including areas such as: Global Security Operations Centers (GSOCs), Executive Protection, Loss Prevention, Corporate Investigations, Event Security, Threat Assessment, Workplace Violence Prevention
- Previous experience in Customer Success, Account Management, Training, Adoption, or Client Services roles
- Experience supporting enterprise security, risk, investigations, or intelligence teams
- Familiarity with SaaS customer lifecycle management, renewals, and account growth strategies
- Experience delivering training programs or serving as a platform power user
- Familiarity with the Skopenow platform and OSINT workflows
Benefits
- Competitive compensation, bonus opportunities, and benefits.
Company Overview