Note: The job is a remote job and is open to candidates in USA. Junction is a company focused on transforming healthcare by making patient data accessible and actionable. They are seeking a Customer Success Manager to manage a portfolio of accounts in the digital health segment, ensuring customer satisfaction and identifying upsell opportunities.
Responsibilities
- Own a portfolio of 25–40 accounts across our digital health and mid-market segment
- Run onboarding for new customers and get them to their first meaningful milestone as quickly as possible
- Conduct quarterly business reviews that are actually useful – not just status updates, but conversations that move things forward
- Proactively identify upsell and cross-sell opportunities and work with our sales team to close them
- Build a real pulse on account health – usage data, engagement signals, renewal risk – and get ahead of problems before they become urgent
- Be the voice of your customers internally. Bring patterns, feedback, and frustrations to product and engineering in a way they can act on
- Help define what great CS looks like for wearable and digital health customers – this is still evolving and you’ll have a real hand in shaping it
- Bring a point of view on how AI tools can make CS work faster and smarter - we have budget and appetite to build this into how the team operates
Skills
- High agency: You don't wait to be told what needs doing. You spot problems, form a view, and act. You have examples of things you went after in a previous role that nobody asked you to do
- Commercial confidence: You're comfortable having pricing and renewal conversations directly. You know how to make the case for value, push on upsell opportunities, and hold a number without hiding behind ‘I'll loop in sales.'
- Adaptability: You read the room quickly and flex your approach. A technical founder and a VP of operations need completely different conversations, and you know how to have both
- Technical curiosity: You've worked with a technical product – APIs, developer tools, data platforms, or similar – and you actually enjoyed getting into how it works. You have a method for learning things you don't understand yet
- CS experience: 3–6 years owning accounts end-to-end. You've managed 20–50 accounts at a time and know how to stay on top of them without things slipping
- Early-stage background: You've worked at a Seed through Series C company. Things were ambiguous, processes were still being built, and that energized you rather than frustrated you
- Bring a point of view on how AI tools can make CS work faster and smarter — we have budget and appetite to build this into how the team operates
Benefits
- Bonus
- Equity
- Generous early stage options (extended exercise post 2 years employment)
- Regular in-person offsites, last were in Tenerife and Miami
- Monthly learning budget of $300 for personal development and productivity
- Flexible, remote-first working - including $1K for home office equipment
- Monthly budget of $150 to use towards a coworking space
- 25 days off a year + national holidays
- Healthcare coverage depending on location
Company Overview