Note: The job is a remote job and is open to candidates in USA. EBSCO Industries, Inc. is a leader in game feeders and cellular camera innovation, dedicated to customer satisfaction through collaboration. They are seeking a Seasonal Customer Success Representative to provide exceptional support to their customers primarily via phone, while also adapting to a dynamic work environment.
Responsibilities
- Serve as the main point of contact for Moultrie customers via phone and any other channels deemed necessary
- Quickly become an expert in the Moultrie product suite
- Resolve customer inquiries
- Maintain a quality rating by following procedures and acting in the customers’ best interests Record all interactions with customers in the provided CRM system
- Meet evolving department goals and metrics
- Analyze a customer’s service needs and refer to other service or technical departments for follow-up as needed
- Resolve routine problems and communicate solutions or requested information to the customer
- Maintains an active attendance record throughout the course of this position with little to no tardies
Skills
- High school diploma, GED, or college-level education
- MUST have a minimum of 2+ years of Customer Service experience providing support in a REMOTE environment
- Comfortable managing both phone and messaging queue conversations
- Remote experience handling technical troubleshooting and issue resolution
- MUST be able to work a flexible schedule including evenings and weekends
- Ability to work in a remote setting with a reliable internet connection
- Great communication skills, internally with team members and externally with customers
- Strong time-management skills
- Goal-oriented mindset
- Leads by example using a proactive approach to provide optimal customer support
- Outstanding organizational, interpersonal and communication (written and verbal) skills
- Good problem-solving skills and ethical behavior
- Unwavering Attendance Record
- Must maintain confidentiality
- May require sitting for long periods of time
- Works in a team-oriented environment
- College degree
- Experience working with Zendesk or a similar CRM system
- Appreciation for the outdoors
- Coachable, empathetic mindset
- Ability to multitask
Company Overview