Note: The job is a remote job and is open to candidates in USA. The Princeton Review is a leading tutoring and test prep company, and they are seeking a Customer Success Specialist to support their institutional partnerships. The role focuses on deploying and supporting On-Demand tutoring solutions while ensuring customer satisfaction and retention through effective relationship management.
Responsibilities
- Travel will be required for on-site visits and support, and in-person presentations
- Facilitate client trainings on administrative tools, dashboards, and reporting platforms
- Ensure timely and knowledgeable responses to ongoing customer inquiries
- Cultivate and maintain consistent relationships with primary program contacts, and other key stakeholders in coordination with other CS and Instructional colleagues
- Analyze client usage reports to identify trends and track client health and performance
- Prepare and deliver customized reports that demonstrate program value, outcomes, and impact
- Consult with institutional partners on best practices for promoting awareness, participation, and student success
- Partner with the Customer Success Manager to support key partnerships and provide day-to-day support, reporting, and administrative needs
- Foster account retention and growth, using sound Customer Success principles, and supporting opportunities for purchasing additional products and services
- Coordinate with internal Operations, Training, and Product teams to ensure programs are delivered according to client specifications
Skills
- Have achieved a bachelor's degree and 1-3+ years' work experience in an education-related field
- Demonstrate strong project management and organizational skills
- Demonstrate an eagerness and ability to ‘own' customer relationships and advocate for the customer's needs
- Demonstrate excellent communication skills, including strong written, verbal, and presentation skills
- Be a creative, collaborative thinker with an ability to learn new things, assess problems and quickly identify proactive solutions
- Demonstrate computer proficiency including Microsoft Office and understanding of internet services
- Be an independent thinker with high energy and a positive attitude
- Possess the ability to interact effectively with peers, including internal operations and remote employees, in a team-oriented environment
- Lives in Southeast states (AL, LA, Atlanta Metro, SC, TN, AR) or in NH, MA or MN
- Has experience working with educational technology solutions
- Has worked in education. Former teachers are encouraged to apply
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