Note: The job is a remote job and is open to candidates in USA. MMC Group LP is seeking a Senior Customer Support Representative to support Virginia Medicaid and CHIP members by providing critical information and enrollment assistance. The role involves handling customer inquiries, processing eligibility documentation, and ensuring service excellence while working remotely from home.
Responsibilities
- Provide informed and objective responses to questions regarding Medicaid and CHIP eligibility guidelines, policies, and benefits
- Assist callers with access-to-care concerns and escalated customer issues
- Handle inbound and outbound customer communications in a professional manner
- Process and review eligibility-related documentation, including income, identity, and verification records
- Research and resolve customer concerns while maintaining service excellence
- Learn and apply state program policies, procedures, and updates
- Accurately document customer interactions and case information
- Meet established quality, productivity, and attendance standards
Skills
- High School Diploma or GED required
- Minimum of one year of customer service, call center, healthcare support, administrative support, or related professional experience
- Strong verbal and written communication skills
- Excellent problem-solving and customer service abilities
- Ability to navigate multiple systems and applications simultaneously
- Strong attention to detail and documentation skills
- Ability to learn and apply detailed program policies and procedures
- Must reside in New Jersey
- Must provide and maintain equipment that meets established BYOD (Bring Your Own Device) requirements
- Reliable high-speed internet connection required
- Ability to work independently in a professional home office environment
- Bilingual English/Spanish candidates are encouraged to apply
- Candidates with experience in the following areas are encouraged to apply: Customer Service Representative, Call Center Representative, Healthcare Customer Service, Medicaid or Medicare Support, Eligibility Specialist, Member Services Representative, Benefits Coordinator, Insurance Customer Support, Client Services Representative
Benefits
- 100% Remote Work Opportunity
- Paid training provided
- Stable schedule with a respected national organization
- Opportunity to develop healthcare, customer service, and eligibility expertise
- Supportive team environment focused on customer success
- Two-week paid training program
- 100% attendance required
- No time off permitted during training
- Candidates must be available for the entire training period
- Cameras must remain on throughout training and nesting
- Training schedule details will be provided prior to start
Company Overview