Note: The job is a remote job and is open to candidates in USA. PracticePanther is a company known for its excellent customer service, and they are seeking a Customer Support Specialist for MerusCase. The role involves acting as a client advocate, supporting customers in the legal tech industry, and ensuring they achieve positive business outcomes.
Responsibilities
- Support existing customers via chat, email, and phone
- Diagnose and troubleshoot client issues
- Onboard new customers with training calls and check-ins
- Continuously acquire expertise in MerusCase features
- Write and update help center materials
- Improve client retention
- Work with various stakeholders to help them understand evolving client needs
- Other duties as assigned
Skills
- 1-2 years of customer support experience
- Strong initiative and creative problem solving
- Strong communication skills and introspection to understand customer needs
- Able to work well with a team and independently
- Excellent conflict management skills
- SaaS experience
- Experience in the legal or consulting industry advantageous
- Excellent with user-experience design principles and data analytics
Benefits
- Competitive salary
- Paid vacation + sick and parental leave
- Remote working flexibility
- Company culture that encourages work / life balance
- 100% paid PPO medical, dental, and vision insurance, 401k matching, equity grants
Company Overview