[Remote] Data Center Technician

Note: The job is a remote job and is open to candidates in USA. Microsoft is a leading technology company that empowers every person and organization on the planet to achieve more. They are seeking a Data Center Technician to develop an understanding of standard processes for managing IT datacenter technologies and equipment, while contributing to the core infrastructure of Microsoft's cloud services.

Responsibilities

• Receives guidance and supervision to develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment
• Reviews Process Change Notifications (PCNs) and develops an understanding of the impact to work execution and awareness to changes within their area of work and/or the work of others
• Complies with Data Center business unit policies, procedures, and deadlines with guidance from experienced technicians and/or direct-line management
• Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type with guidance from experienced technicians
• Develops an understanding of effective execution order strategy(ies) for assigned tasks with assistance from experienced technicians or direct-line management
• Prepares, stages, sets up, and performs basic startups and shutdowns for hardware (e.g., racks, hard drives, switches) according to specific written instructions provided via checklists, guides, standard processes, emails, guidance from other technicians, and/or direction from management
• Learns about post-execution verification of grounding, staging, labeling, and cabling to align with all safety protocols, deployment standards, and planned Network Design Templates (NDTs)
• Learns about errors in deployment standards or Network Design Templates (NDTs) and escalates to relevant technicians or specialists to coordinate corrections as needed
• Performs basic diagnostics and troubleshooting with guidance from experienced technicians and/or via standard procedures to identify the cause(s) of technical issues and replace faulty components in network, storage, or server equipment with zero-to-minimal customer and/or business disruption
• Follows procedures to immediately communicate, report, and escalate data center technical or safety related incidents to direct-line management
• May participate in bridge calls to provide details on incident status and executes on-site follow-up actions as directed if necessary
• Directly performs decommissions, simple changes (e.g., memory upgrades, OS rebuilds) and refreshes of infrastructure cabling, network, storage, and server equipment, following standard procedures whilst seeking clarification and guidance from more experienced technicians as needed
• Processes data-bearing devices (DBDs) for destruction or confirms any-and-all such devices (e.g. hard-drives, solid-state drives, flash cards, etc.) contained within network, storage, or server equipment has been identified for eradication or destruction with guidance
• Escalates and/or seeks guidance from experienced technicians or direct-line management regarding client interactions
• Maintains an awareness of Key Performance Indicators (KPIs) through reporting dashboards, systems, for personal monthly performance discussions as needed
• Develops an understanding of cross-functional Data Center processes to support partnerships with internal and external stakeholders
• Completes required training aligned to job focus areas and workloads (i.e., Break fix, Deployment, Simple Change, Decommission, IT Critical Environment) in a timely manner per direct-line management assignment(s)
• Observes more experienced technicians to gain hands-on experience and relevant on-the-job training (OJT)
• May complete additional or supplemental training to obtain or maintain relevant industry or technical certifications
• Participates in daily safety briefings
• Completes required Environmental & Health Safety (EHS) training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use), completes required Task Hazard Analysis (THAs), and uses appropriate equipment and Personal Protective Equipment (PPE) for assigned tasks
• Adheres to and promotes a culture of safety, taking proactive action to alert others of safety concerns, near-misses, and/or incidents
• Participates in the regular cadence of proactive safety observation reporting processes and systems
• Completes required security and data management training while complying with security and data management procedures/policies with guidance from other technicians
• May escort third party vendors or IT support on-premises at data centers or network sites
• Appropriately takes action and reports physical security access concerns and/or incidents to direct-line management or established reporting methods
• Contributes to a positive and effective team environment by sharing information with other shifts or technician teams, contributing in regular team meetings, asking questions, and partnering with other shifts of technician teams to complete smooth transition and effective handover of ticketed work
• Encourages providing and responding to feedback received on ways to work more effectively or enhance efficiency within their team and adopts best practices shared within-and-across shifts or technician teams
• As indicated above, this role has a travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role
• As indicated above, have the ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays

Skills

• High School Diploma, GED, or equivalent and basic knowledge of computer hardware and components OR equivalent experience
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
• This position requires verification of citizenship due to citizenship-based legal restrictions
• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology OR equivalent experience

Benefits

• Certain roles may be eligible for benefits and other compensation.
• Training and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Company Overview

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