Note: The job is a remote job and is open to candidates in USA. Comcast is a leading technology provider to small businesses and one of the fastest growing providers of Ethernet services. The Director, Inside Enterprise Account Management is responsible for setting the strategic vision and performance standards for the Inside Enterprise Account Management organization, focusing on expanding and retaining customer relationships. This role involves leading a team to drive revenue growth and improve customer engagement through strategic account planning and solution selling.
Responsibilities
- Set the strategic direction for the IEAM organization to drive revenue growth, account penetration, retention, and customer satisfaction across assigned Enterprise customer segments
- Lead, coach, and develop a multi-level team of managers and Inside Enterprise Account Managers, building a strong leadership bench and a culture of accountability, performance, inclusion, and continuous improvement
- Establish scalable operating rhythms, performance standards, coaching models, and inspection processes to improve sales execution, funnel management, forecast accuracy, and quota attainment
- Develop and execute customer coverage, segmentation, account assignment, and sales capacity strategies that maximize penetration of existing Enterprise customers with less than $3,500 in monthly telco spend
- Guide managers and teams in building strategic account plans that identify incremental revenue opportunities, protect embedded base services, improve renewal outcomes, and expand multi-product adoption
- Guide managers and teams in building strategic account plans that identify incremental revenue opportunities, protect embedded base services, improve renewal outcomes, and expand multi-product adoption
- Provide strategic leadership for solution selling across Comcast Business products and services, including Broadband, Managed Services, Advanced Voice, Metro Ethernet, security, and other emerging solutions
- Own organizational performance against annual revenue, retention, sales productivity, participation, customer experience, and operational excellence objectives
- Lead long-term planning for quota design, compensation inputs, reporting, tools, process improvements, onboarding, training, and change management required to scale the IEAM model nationally
- Represent the IEAM organization in executive-level discussions, business reviews, and cross-functional planning forums; communicate priorities, risks, opportunities, and results with clarity and influence
- Stay current on competitive trends, customer needs, market dynamics, and emerging technologies to ensure the organization effectively positions Comcast Business solutions in the marketplace
- Consistently exercise independent judgment and discretion in matters of significance
- Maintain regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary
- Perform other duties and responsibilities as assigned
Skills
- 10 Years +
- Leadership
- Revenue
- Sales
- Sales Funnel Management
- Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience
Benefits
- We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
- Please visit the benefits summary on our careers site for more details.
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