Note: The job is a remote job and is open to candidates in USA. Aligned Ventures is a fast-growing, privately held multifamily investment firm seeking a Director of Business Operations. The role involves taking over internal systems, designing and implementing scaling infrastructure, and ensuring operational accountability across various departments.
Responsibilities
- Run our weekly leadership and operational check-in meetings
- Control the agenda, document action items, and ensure meetings start and end exactly on time
- Hunt down missing KPIs from the VP, Property Managers, and external vendors before meetings start
- Ensure the executive team never looks at a blank cell on a dashboard
- Conduct the initial inquiry to uncover the bottleneck and force an explanation before the data ever reaches the founders
- Act as the operational firewall for the CEO
- Solve Tier-1 and Tier-2 bottlenecks independently, escalating only critical strategic decisions
- Run the complete AP workflow for the holding company
- Receive invoices, route timesheets to the VP of Asset Management for approval, and stage approved bills for final CEO sign-off
- Maintain and track the monthly budget-versus-actuals scorecard to ruthlessly eliminate corporate overhead waste
- Serve as the primary point of contact for our fractional real estate accounting firm
- Enforce their SLAs, ensuring monthly property management reconciliations, capital calls, and investor distributions are executed flawlessly and on schedule
- Hunt down monthly financial and operational packets from third-party PMs, conducting spot audits to match reported occupancy and collections against bank statements and rent rolls
- Extract raw strategic concepts from the founders and translate them into step-by-step written and visual Standard Operating Procedures (SOPs)
- Continually audit these documents to delete unnecessary steps
- Build, maintain, and enforce the daily use of the company’s internal task-tracking software
- Manage our specialized external GoHighLevel (GHL) freelancer
- Write their scopes of work, enforce delivery deadlines, and verify that automated sequences and data routing function correctly
- Manage the backend data flow into our investor portal (InvestNext/Juniper Square) to ensure reporting environments are pristine
- Act as the direct manager for all offshore/remote Virtual Assistants, running their daily huddles and enforcing strict communication SLAs
- Oversee the remote assistants executing the investor support workflow, ensuring routine inquiries (password resets, document retrieval) are resolved within 24 hours
- Own the 90-day onboarding checklist for all new hires—handling IT setup, software access, SOP assignment, and conducting formal 30-, 60-, and 90-day performance reviews
Skills
- Intermediate-level experience building functional AI automations and workflows
- Deep, functional understanding of full-cycle Accounts Payable (AP) workflows, P&L navigation, and budget-versus-variance reporting
- Expert-level proficiency in configuring, structuring, and managing enterprise task-tracking software
- Advanced spreadsheet proficiency to consolidate disparate, messy data sets from external property managers and accountants into clean, executive-facing dashboards
- Conceptual, working understanding of CRM architecture (tags, triggers, pipelines)
- Technical aptitude to oversee backend data flow into investor portals (e.g., InvestNext, Juniper Square) to keep reporting environments pristine
Benefits
- Performance Bonus: 15% – 20% annual target, paid out quarterly. This is not a discretionary "effort" bonus; it is tied strictly to KPI’s and outcomes
- The C-Suite Unlock (Equity & Promote): This role is on an explicit trajectory to Chief Operating Officer (COO). Upon successfully hitting the scaling milestones and officially earning the COO title, you will unlock exclusive participation in the firm's General Partnership (GP) promote pool and long-term profit share.
Company Overview