Note: The job is a remote job and is open to candidates in USA. Motorola Solutions is a global community focused on enhancing safety through technology. They are seeking a Director of Command Center Software Operations & Renewals to lead the strategic evolution and execution of the renewal process for their Command Center Software ecosystem, ensuring support and compliance for life-saving agencies.
Responsibilities
- Organizational Leadership: Manage and oversee a high-performing organization of 30+ employees, including 5+ frontline managers
- Finalize the Renewal Job Family Recommendation and team structure (headcount model & playbook) for Mobile Video
- Conduct quarterly team trainings to enhance product knowledge and advanced renewal strategies. Execute top-performer leadership advocacy
- Cross-Functional Liaison: Act as the primary liaison for the department, translating complex operational data into clear, pertinent updates for stakeholders at multiple organizational levels
- Portfolio Execution: Drive the renewal motion(s) with end-to-end execution for core Lines of Business (LOB), including Callyo, CSR, Cyber Enterprise, Rave, ECH, Smart apps, and RapidDeploy
- Provide visibility and tracking for broader CCSW LOBs, including Aware, Evidence, Flex, PremierOne, 10-21, Drones (CAPE), Brinc, Cyber - Software MDR, and Cyber - Lunarline
- Act as a solution specialist, partnering with sales teams to identify expansion opportunities during the renewal cycle
- Process Optimization: Operates with full autonomy to identify systemic challenges, architecting solutions that align with the broader CCSW mission. Continuously evaluate and improve internal workflows and tools
- Drive the Contract Cleanup Data Strategy to decrease expired contracts
- Formalize and implement "Expired Non-Support" processes for direct and channel partners
- Manage the end-to-end contract lifecycle alongside internal stakeholders and channel partners to ensure accuracy and consistency
- Executive Reporting: Publish quarterly Executive Renewal Dashboards providing actionable insights to the C-suite, along with a quarterly churn report for the CCSW portfolio
- Oversee the migration of all Command Center Software LOBs to Salesforce for renewal data, creating time-bound, monthly milestones
- Forecasting: Roll out an automated renewal forecast model/file for real-time tracking
Skills
- Bachelor's Degree with 10+ years of experience in Sales, Operations, Renewals, or Customer Success
- OR 12+ years of experience in Sales, Operations, Renewals, or Customer Success
- 5+ years of leadership experience
- Proven track record managing high-volume SaaS subscriptions and complex recurring revenue models
- Advanced experience with Salesforce, Tableau, and Business Intelligence tools
- Expert ability to 'frame and parse' data from complex landscapes involving multiple disparate databases (e.g., 4+ contract and sales databases)
- Deep familiarity with Public Safety software (e.g., CAD, 9-1-1 Call Handling, Records, or Jail Management)
- Extensive experience managing direct and channel sales renewals, specifically driving growth through sales enablement and go-to-market planning
- Exceptional ability to distill complex information across all organizational levels, from frontline staff to executive leadership
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
Company Overview
Company H1B Sponsorship