Note: The job is a remote job and is open to candidates in USA. 52TEN is an established private investment firm specializing in the acquisition and repositioning of manufactured housing communities. The Director of Community Operations is responsible for the overall performance and scalability of the company's portfolio, managing a team of Regional Community Managers and focusing on operational excellence and strategic growth.
Responsibilities
- Drive consistent property-level performance across the portfolio by meeting or exceeding operational expectations related to occupancy, delinquency, home sales, curb appeal, and resident satisfaction through disciplined execution and proactive problem-solving
- Lead the seamless integration of 35+ new communities while building the systems, people, and processes necessary to scale from 20 to 75+ team members over the next 3 years
- Build and maintain a high-performing, accountable operations team through intentional hiring, coaching, and values-driven leadership
- Deliver NOI growth by owning budget development, partnering on forecasts, strategic expense control, and disciplined capital management
- Ensure operational compliance and minimize legal exposure through consistent standards, proactive training, and systems enforcement
- Lead national community operations with oversight of performance, site execution, and consistent adherence to company standards
- Manage all financial aspects of operations including budgeting, forecasting, variance reporting, and alignment with long-term strategy
- Support the acquisitions process by evaluating new properties, planning integrations, and leading post-close operational transitions
- Develop and standardize SOPs, implement scalable tools, and drive operational consistency with flexibility for regional nuances
- Enhance the resident experience by setting standards for service, responsiveness, communication, and community presentation
Skills
- 10+ years of strategic and tactical leadership experience in manufactured housing operations, with a strong track record of driving performance, scaling teams, and leading through growth and change
- Strong leadership and coaching experience with direct responsibility for managers and remote teams
- Solid financial acumen with responsibility for property-level and regional budgets, forecasting, and CapEx
- Track record of building scalable systems, improving team performance, and implementing new technology
- Excellent communication, judgment, and follow-through
- Self-driven, resourceful, and comfortable working in a growing, entrepreneurial business
- Ability to travel 25–30% to properties in multiple states
- Deep understanding of Rent Manager or similar property management software
- A passion for growing people and improving operations through culture, clarity, and systems
- Values alignment with 52TEN and long-term interest in helping build the company from the inside out
Benefits
- Remote role with flexibility, unlimited PTO, and understanding of personal priorities
- Strong salary ($140K-$165K DOE), annual raises, and performance-based bonuses
- Leading software, a capable team, and access to decision-makers
- A Growth Path: Clear opportunity to expand your scope and impact as the company grows
- People-First Culture: A high-trust, collaborative environment where team and community matter
- Competitive Compensation: Strong salary ($140K-$165K DOE), annual raises, and performance-based bonuses
- Flexibility: Remote role with flexibility, unlimited PTO, and understanding of personal priorities
- Long-Term Opportunity: A growing company with room to evolve and promote from within
Company Overview