Note: The job is a remote job and is open to candidates in USA. Delta Health Systems (DHS), one of the nation’s leading Third Party Administrators (TPAs) for self-funded health plans, is seeking an experienced and collaborative leader to join our team as Director of Operations. This position oversees day-to-day operational functions for our Stockton and Fresno offices and plays a key role in driving operational excellence, team development, and customer satisfaction.
Responsibilities
- Leading and supporting operational and implementation teams
- Managing workflow, productivity, and service delivery standards
- Coaching, mentoring, and developing staff and leaders
- Conducting performance evaluations and addressing performance concerns as appropriate
- Collaborating with internal departments and external partners to resolve operational issues
- Identifying process improvements and operational efficiencies
- Monitoring adherence to company policies, procedures, and applicable Collective Bargaining Agreements
- Participating in hiring, training, and workforce planning initiatives
- Preparing operational updates, reports, and recommendations for executive leadership
- Representing DHS in meetings with customers, vendors, and business partners
- Supporting a positive, collaborative, and service-focused work environment
- Performing other duties as assigned
Skills
- Bachelor's degree in business, healthcare administration, or a related field, or equivalent combination of education and experience
- Minimum of five (5) years of management experience within a TPA, health plan, or similar operational environment
- Demonstrated experience leading teams in a fast-paced, service-oriented organization
- Strong communication, problem-solving, and organizational skills
- Ability to manage multiple priorities and projects simultaneously
- Proficiency in Microsoft Office Suite
- Ability to travel occasionally to company offices and client locations
- Experience analyzing operational, financial, and utilization data
- Experience implementing operational process improvements
- Ability to build effective working relationships across departments and with clients
- Strong leadership, collaboration, and conflict resolution skills
Company Overview