Note: The job is a remote job and is open to candidates in USA. myLaurel® is seeking a clinically-adept and highly experienced Director of Partner Operations to lead the strategic management and operational success of key hospital and health system partnerships. This role involves overseeing project implementations, ensuring clinical integration, and driving relationship management to achieve defined clinical and operational outcomes.
Responsibilities
- Serve as the dedicated operational lead for assigned hospital system partners, owning overall relationship health, partner satisfaction, and driving the achievement of established clinical outcomes
- Engage directly with hospital department leads, CMOs, CNOs, and operational leaders to understand clinical pathways and ensure seamless integration of our programs into existing hospital workflows
- Proactively identify growth opportunities by continuously demonstrating the clinical and economic ROI of the partnership to executive stakeholders
- Build and maintain high-trust, long-term relationships with mid-to-senior level hospital executives
- Lead and execute the full project lifecycle for new partner implementations, including detailed planning, resource allocation, and risk management
- Drive the clinical and operational onboarding process, ensuring rapid time-to-value and smooth integration with hospital IT/EMR systems
- Act as the primary operational hub, expertly coordinating internal teams (Product, Clinical Ops, Technology) to meet partner commitments and milestones
- Oversee performance governance, and present regular, data-driven operational and clinical health reports to executive stakeholders, both internal and external
- Act as the highest-level operational escalation point, managing and resolving complex clinical workflow issues swiftly to minimize disruption
- Translate performance reports and KPIs into actionable strategic plans and operational adjustments necessary to meet or exceed targets
Skills
- Active or prior experience as a Registered Nurse (RN), Paramedic, or Social Worker is strongly preferred
- Deep, demonstrable understanding of hospital clinical workflows, service line operations, and the financial/operational challenges of acute care delivery
- Exceptional organizational skills and a high attention to detail in navigating complex clinical environments and implementation plans
- 5+ years of progressive experience in strategic account management, partner operations, or complex project management specifically within the hospital/health system space
- Bachelor's degree in Business Administration, Healthcare Management, Clinical Sciences (e.g., Nursing, Allied Health), or a related field
- Proven expertise in leading and managing large-scale, complex implementation projects
- Exceptional executive-level communication, presentation, and negotiation skills, with proven ability to influence hospital administrators and clinical leadership
- Ability to travel up to 50% to manage critical partner relationships and implementations
Company Overview