Note: The job is a remote job and is open to candidates in USA. ServiceChannel is a company that helps multi-location brands optimize facilities operations through software and managed services. They are seeking a Director of Sales Engineering to lead a pre-sales organization, focusing on technical and value-selling strategies to support enterprise growth and improve sales performance.
Responsibilities
- Lead, coach, and develop a team of Sales Engineers / Solution Consultants supporting enterprise and commercial opportunities
- Partner with Sales leadership to improve technical sales strategy, account planning, discovery quality, demo execution, mutual action plans, and late-stage deal conversion
- Build scalable pre-sales processes, playbooks, demo standards, qualification frameworks, and enablement programs
- Own the quality of solution discovery, business-value mapping, platform storytelling, technical validation, and executive-level presentations
- Help prospects understand how ServiceChannel supports work order management, asset management, provider performance, spend visibility, compliance, integrations, managed services, marketplace strategy, and AI-enabled facilities workflows
- Support strategic deals directly as an executive pre-sales leader, including complex enterprise evaluations, procurement cycles, security reviews, and senior stakeholder meetings
- Partner with Product, Marketing, Customer Success, Implementation, and Operations to translate market feedback into sharper positioning, roadmap input, and stronger customer outcomes
- Improve the team’s use of CRM, demo environments, discovery notes, win/loss insights, and performance metrics
- Establish a culture of preparation, commercial judgment, customer empathy, continuous improvement, and crisp execution
Skills
- 8+ years of experience in Sales Engineering, Solution Consulting, Value Engineering, Technical Pre-Sales, or related enterprise SaaS roles
- 3+ years leading Sales Engineering or Solution Consulting teams
- Proven success supporting complex B2B SaaS sales cycles with multiple stakeholders, technical validation, procurement, security, integration, and executive approval steps
- Strong ability to connect platform capabilities to business outcomes, ROI, operational efficiency, risk reduction, and customer experience
- Experience coaching teams on discovery, demo strategy, storytelling, objection handling, and executive communication
- Working knowledge of enterprise SaaS architecture, APIs/integrations, data workflows, analytics, implementation handoffs, and customer lifecycle considerations
- Strong cross-functional instincts with Product, Sales, Marketing, Customer Success, Services, and Implementation teams
- Operational discipline with CRM hygiene, forecasting inputs, deal inspection, process improvement, and performance management
- Excellent written and verbal communication skills, with the ability to influence technical and non-technical audiences
- Experience in facilities management, field service, asset management, procurement, service marketplaces, retail operations, restaurant operations, healthcare operations, or other multi-location operating environments
- Experience selling to Facilities, Operations, Procurement, Finance, Real Estate, IT, or executive stakeholders
- Familiarity with AI-enabled workflow automation, analytics, or data-driven enterprise transformation
- Experience leading distributed teams in a remote or hybrid environment
Benefits
- Medical, dental, vision, life and disability insurance
- HSA options
- 401(k)
- Wellness programs
- Paid parental leave
- Tuition reimbursement
- Paid time off to volunteer
- Medical, dental, vision, life and LTD insurance
- HSA
- 401(k) retirement plan
Company Overview
Company H1B Sponsorship