Note: The job is a remote job and is open to candidates in USA. Jockey International, Inc. is a family-owned company recognized for delivering feel-good comfort through its premium apparel. They are seeking a Direct to Consumer Operations and Fulfillment Analyst to ensure excellent service and accurate processes across the ecommerce post-purchase lifecycle, including fulfillment, shipping, delivery, and returns.
Responsibilities
- Develop and manage 3PL scorecards and invoices, identifying trends and reporting findings to management
- Analyze carrier invoices and propose solutions and projects that eliminate assessorial fees and reduce costs
- Manage the flow of outbound orders for eCommerce storefronts and verify that consumer SLAs are met
- Facilitating communication between internal and external teams, ensuring that SLAs are being met for all North American marketplaces, including Amazon
- Develop and manage reliable inventory control reporting processes that include cycle counting, adjustments, inventory reconciliations and donations
- Partner cross-functionally with planning teams and 3PL partners to manage and execute ongoing operational initiatives, including re-ops, kitting programs, and other continuous process improvement projects
- Analyze consumer feedback and report trends within fulfillment and shipping to management
- Partner with consumer relations and warehouses to resolve order issues and customer service issues
- Support consumer returns processes, including warehouse performance and internal reporting maintenance and validation
- Process credit card and return settlement errors
- Gather and manage carrier and product expenses for PR orders
- Track carrier time in transit from shipment to delivery on an ongoing basis, managing large data sets, and reporting findings
Skills
- Bachelor's degree required with preferred area of study in business, logistics, supply chain, operations or the equivalent
- 2-3 years of analytical on the job experience
- Proficiency in Microsoft Excel required, including complex formulas, pivot tables, look-ups, data analysis, and managing large datasets; working knowledge of Microsoft Office applications (Word, Outlook) also required
- Excellent organizational, problem solving, analysis, detail orientation, multi-tasking, and time management skills
- Excellent interpersonal and communications skills
- High degree of self-motivation and initiative
- Ability to work both independently and in a team environment
- Preferred area of study in business, logistics, supply chain, operations or the equivalent
Benefits
- Medical/Dental/Life/Vision
- 401(k)
- Educational support
- Paid Volunteerism program
- Fitness club discounts
- Onsite health & wellness programs
- Generous employee discounts
- A business casual work environment
- A challenging work environment
- Exciting career growth opportunities
Company Overview