Note: The job is a remote job and is open to candidates in USA. Acumatica is a leading innovator in cloud ERP solutions, dedicated to helping small and midsized companies thrive. The ERP Implementation Consultant will manage all aspects of Acumatica Cloud ERP implementations, acting as a key advisor and resource for partners and customers.
Responsibilities
- Provide ongoing support & consultation to partners and end-users on their open Acumatica projects
- Providing the best practice recommendations to customers to help optimize existing Acumatica processes
- Conducting root cause analysis on system performance and stability issues and providing recommendations on how to avoid them in future
- Build and Maintain relationships with customers and stakeholders through continuous engagement and support
- Assist partners or in-house customers with up-front implementation discovery diligence, Project analysis, Scope of work creation, Proposal building, and complex Fit-Gap Analysis
- Continuous strategy to align customer’s system processes with new product features
- Support customers by answering challenging application questions, tracking issues that arise during the implementation process and resolving or escalating problems according to company guidelines that may arise
- Working closely with various departments to leverage their expertise and resources, ensuring effective and timely resolutions to customer issues
- Follow established processes and tools to document requirements, resolutions and escalations for customer issues
- Assist with the development and implementation of new or improved service delivery strategies and initiatives
- Craft, plan, and conduct product and technology presentations for partners and during field events such as conferences, seminars, etc
- Provide user training and documentation on specific solutions to aid end-users in preparing for solution presentations
Skills
- You have a Bachelor's degree in Computer Science, Information Technology, Business Technology, Commerce or a related field of study
- You have basic accounting understanding; Draw T-accounts for analytical uses, know basic accounting concepts – ledgers, sub-ledgers, debits and credits
- You have installation and configuration experience with various Business Application Software (Mid-Market ERP). Software presentation and demonstration experience. ERP System Financial and ad-hoc report writing a plus. Microsoft Office applications and presentation tools. Experience with Microsoft SQL Server; SQL Server relational database concepts including database schemas and the ability to understand a relational database design
- You are organized and analytical, and able to eliminate implementation obstacles through creative and adaptive approaches
- You have strong presentation skills, can communicate professionally, and can Write reports, business correspondence, professional emails and procedure manuals
- You can read, analyze, and interpret general business and technical information
- You have 5+ years ERP software implementation experience in construction, including business consulting, project management, project definition, estimating, proposal writing, and engagement planning. Experience in distribution, field services, supply chain, financials and/or Inventory ERP implementation is a plus
- You are self-motivated with a proven track record in business software sales and knowledge of technology
- You are comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
Benefits
- Annual bonus and stock
- Opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role
- Healthcare benefits (medical, dental and vision insurance for you and your dependents)
- Employer paid Short-Term/Long-Term Disability and Basic life coverage
- 401(k) plan with company match
- Flexible time off, sick and safe leave
Company Overview