Note: The job is a remote job and is open to candidates in USA. Bruker is one of the world’s leading analytical instrumentation companies, and they are seeking a Field Service Engineer focused on key account support in the Southern Region. The role involves installing and supporting high resolution Mass Spectrometry Instrumentation, primarily the Bruker TimsTOF instruments, while ensuring customer satisfaction through effective training and maintenance.
Responsibilities
- Familiarize and train customers for basic operation of the equipment
- Perform remote support and diagnostic analysis to determine independently if on site corrective maintenance is required
- Organize and prioritize schedule in accordance with customer requirements to determine needs for immediate attention, via onsite visits, and remote assistance
- Re-qualify the entire instrument after service repair by running complex compounds for verification, in accordance with customer expectations
- Secure customer acceptance of installation and maintenance sign-off
- Perform installation of new systems, preventive and corrective maintenance
- Communicate and work closely with Service and Support Center, Regional Service Management and Applications Specialists
- Perform other duties as required
Skills
- B.S. in Biotech, Biology or Chemistry related fields or equivalent experience
- Minimum 3 years' experience diagnosing and repairing mass spectrometers
- Experience troubleshooting HPLC and nanoLC required
- Proven knowledge of analog electronics, high voltage circuitry/circuits, laser technology
- Experience with GLP and working in a regulated environment
- Strong technical skills involving analytical instrumentation
- Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with customers with a range of technical expertise
- Ability to work independently and manage competing priorities to meet deadlines within a customer-focused work environment
- Ability and willingness to travel up to 20% outside of Greater Boston Area as required by customer demand
- May require lifting (up to 50 lbs), bending, and squatting and working in laboratory environments
- Valid Drivers' License issued by state of residence and in good standing
Benefits
- Performance-related incentive
- 401(k) with company match
- Employee stock purchase plan
- Medical and dental plans
- Life insurance
- Short-term and long-term disability insurance
- Employee assistance program
- Paid time off including vacation, sick time and holidays
Company Overview
Company H1B Sponsorship