Note: The job is a remote job and is open to candidates in USA. Thermo Fisher Scientific is a global leader in healthcare, offering unparalleled commercial reach and unique customer access. The Field Service Engineer II will be responsible for installing, maintaining, and repairing laboratory instruments, providing technical assistance, and ensuring customer satisfaction in a professional manner.
Responsibilities
- Sets up and installs instrumentation and peripheral equipment at customer sites
- Conducts preventative maintenance service of instrumentation
- Provide technical assistance for troubleshooting instrumentation via phone, email, and/or in person in response to request, inquires, and complaints from customers or other members of the Technical Service Team
- Repairs instruments and/or replaces instrument components, as needed, to restore instrument/software functionality within agreed upon timelines, and to achieve first time fix solutions
- Meets key quality/performance indicators based on metrics established for field service
- Ensures customer inquiries and requests are responded to within service level agreement
- Documents calls and complaints in tracking software, and follow any other documentation requirements in accordance with the Quality System
- Provides training for customers as well as Technical Service staff, as needed
Skills
- Associates Degree, Bachelor's Degree, or equivalent certification in electronics, engineering, physics, or related field of study required
- 2 years of experience as Field Service Engineer in support of laboratory instrumentation required
- 75% travel, including weekends as needed. Some International travel may be required for training etc. Some travel may be on short notice
- Strong customer interaction and interpersonal skills
- Excellent organizational and time management skills
- Self-directed; takes initiative
- Ability to multi task among a variety of concurrent activities with the ability to handle priorities
- Ability to work cohesively and effectively in a team environment
- Proficient using Microsoft Office products
Benefits
- This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Company Overview