Note: The job is a remote job and is open to candidates in USA. Thermo Fisher Scientific is the world leader in serving science, dedicated to enabling customers to make the world healthier, cleaner, and safer. The Field Service Engineer II role involves installing, maintaining, and troubleshooting complex analytical instrumentation while building relationships with customers and providing training and support.
Responsibilities
- Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure accurate working order
- Conduct on-site scheduled planned maintenance visits
- Provide diagnosis and repair support for customers and other field personnel
- Cultivate and develop positive working relationships with customers, system users, and company personnel
- Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
- Complete and submit field service reports
- Provide training to customers and users on system maintenance
- Provide feedback to product quality teams
- Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
- Provide guidance for various reports including identifying and isolating outstanding problems with the system
- Act as a subject expert and resource for training
Skills
- Bachelor's degree in Electronics, Engineering, Physics, Chemistry, or related technical field OR equivalent combination of education and technical experience
- 2+ years of hands-on technical experience installing, troubleshooting, repairing, and calibrating complex analytical instrumentation such as SEM, TEM, FIB, or similar systems
- Ability to deal effectively with customers
- Excellent interpersonal communication skills; must have a professional working proficiency in English
- Consistent record of fixing sophisticated systems and subsystems down to the component level
- Literate in MS DOS and Windows software environments
- Able to read and interpret schematics
- Familiar with UHV phenomenon and technology
- Must have ability to acquire a valid passport and travel regionally and internationally as required
- Must possess a valid driver's license
- Physical requirements include the ability to lift up to 50 lbs and able to walk a min of 10k steps per day
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