[Remote] Field Service Technician

Note: The job is a remote job and is open to candidates in USA. ABB is a global market leader committed to pushing the boundaries of technology to drive performance and innovation. The Field Service Technician will perform installation, troubleshooting, repair, and preventative maintenance on critical power and electrical distribution equipment while delivering quality customer service.

Responsibilities

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points
• Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting
• Be responsible for hands-on execution of projects including startup, commissioning, troubleshooting, engineering, design, and repair of Power Delivery/Distribution equipment including but not limited to; Transformers, Switchgear, OCBs, Circuit Breakers, busways, PDUs, UPS, ATS, PLCs, Relays, Power Management Controls systems, Low/Med Voltage, and High Voltage/Critical Power
• Prepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards and are available
• Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements
• Build and maintain positive customer relationships to enhance satisfaction
• Proactively detect potential equipment failures and recommend corrective actions
• Identify and suggest product and quality improvements
• Provide recommendations to management for improving operations and customer service
• Follow safety protocols and maintain safe work and environmental practices

Skills

• Bachelor's degree in Electrical Engineering or Electrical Engineering Technology with 1+ years' experience servicing critical power equipment OR Associates Degree in electrical technology with 3+ years' experience servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (5+ years) servicing critical power equipment
• Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization
• Advanced level of ability to use Microsoft Office products
• Moderate ability to Project Manage using MS Project or Excel
• Advanced ability to write test plans and reports detailing test results
• Advanced ability to stay organized and meet deadlines on administrative duties
• Collaborates well with others
• Works with a sense of urgency and ownership; until the job is complete!
• Ability and willingness to travel approximately 75% as required
• Ability and willingness to possess and maintain a valid passport and driver's license

Benefits

• Bonus eligible
• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program
• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)
• ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.

Company Overview

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