Note: The job is a remote job and is open to candidates in USA. Acuity Inc. is a market-leading industrial technology company that designs and manufactures innovative products and services. The Field Support Specialist II will provide startup, troubleshooting, and end-user training for lighting control systems while ensuring installations meet specifications and user expectations.
Responsibilities
- Performs onsite lighting and control startup, troubleshooting and end user training | 55%
- Provides expert support for both internal and external customers as it pertains to field applications of product | 30%
- Creates and maintains relationships with key stakeholders to provide differentiated service | 10%
- Provides engineering support and communicates cross-functionally with other departments. | 5%
Skills
- Associate's Degree or Technical Degree or equivalent
- 1 to 2 years of relevant experience
- Working general computer skills, including but not limited to e-mail, spread sheet, word processing, and data entry
- Strong communication, both written and oral
- Ability to read and interpret plans and specifications
- Understanding of basic electrical components (relays, drivers, ballasts...)
- 2 to 4 years of relevant experience
- Understanding of lighting control systems
Benefits
- Health care
- Dental coverage
- Vision plans
- 401K benefits
- Commissions/incentive compensation
Company Overview
Acuity makes lighting products, building controls, and workplace software for commercial and industrial customers. It was founded in 2001, and is headquartered in Atlanta, Georgia, USA, with a workforce of 10001+ employees. Its website is https://www.acuityinc.com.