Note: The job is a remote job and is open to candidates in USA. Wingstop Restaurants Inc. is a rapidly growing brand in the restaurant industry focused on delivering exceptional flavor experiences. The Franchise Business Consultant is responsible for driving execution and performance across a portfolio of franchised restaurants, ensuring operational standards and accountability are met.
Responsibilities
- Monitor Same Store Sales, guest experience metrics, and operational KPIs
- Identify performance gaps and implement structured improvement plans
- Establish and maintain disciplined business routines, including:
- Weekly performance check-ins
- Quarterly Business Reviews (QBRs)
- Drive follow-through on commitments and ensure accountability
- Maintain clear and consistent visibility into restaurant performance
- Ensure execution of brand standards across:
- Speed
- Accuracy
- Hospitality
- Food quality
- Reinforce compliance with franchise agreements and operational expectations
- Drive adoption and execution of enterprise initiatives, including:
- Loyalty programs
- SmartKitchen
- Training platforms
- Protect the brand across food safety, operations, and guest experience
- Build strong, trust-based relationships with Brand Partners
- Influence performance through operational expertise and clear communication
- Deliver direct, actionable feedback aligned to business results
- Hold partners accountable to agreed-upon actions and commitments
- Escalate performance or compliance issues when necessary
- Partner with cross-functional teams, including:
- Development
- Marketing
- Training
- Supply Chain
- Finance
- Technology
- Support new restaurant openings and ensure operational readiness
- Provide field-based insights to inform enterprise decision-making
Skills
- 4–7 years of multi-unit restaurant operations experience, preferably in a franchise environment
- Strong operational expertise with the ability to diagnose and resolve performance issues
- Financial acumen with ability to interpret restaurant-level metrics and trends
- Proven ability to influence without direct authority
- Strong organizational and prioritization skills
- Ability to manage multiple priorities in a fast-paced environment
- Willingness to travel extensively within assigned region
- Although this role is remote, we do need this candidate to sit in either Phoenix, Arizona or Denver, Colorado
Benefits
- Unlimited paid time off for exempt employees
- One paid volunteer day of your choice
- Competitive bonus structure for eligible roles
- Team member stock purchase plan
- Health savings or flexible spending account options
- 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
- Comprehensive medical, dental, and vision benefits
- Basic life and AD&D insurance provided
- Pet insurance
- Education Assistance
- Wellness reimbursement program
- Paid maternity and paternity leave
- Discount on Wingstop gift cards
Company Overview
Company H1B Sponsorship