Note: The job is a remote job and is open to candidates in USA. Common Room is a customer intelligence platform that helps companies manage buying signals effectively. The Growth Account Manager will own post-sales revenue outcomes for a portfolio of customers, ensuring strong renewals and identifying expansion opportunities.
Responsibilities
- Own a portfolio of Growth customers with responsibility for renewals and expansion
- Manage the full post-sales commercial lifecycle, from onboarding handoff through renewal
- Proactively identify and develop upsell and expansion opportunities based on customer usage, maturity, and evolving needs
- Partner closely with Customer Success, Solutions, and Sales to ensure customers realize value and are positioned for growth
- Lead renewal and expansion conversations, including discovery, value articulation, and commercial negotiation
- Help customers evolve their GTM approach by introducing new use cases, workflows, and capabilities as they mature
- Maintain accurate account plans, forecasts, and notes within CRM and GTM tooling
- Surface customer feedback and expansion signals to Product and GTM leadership
Skills
- 1–4+ years of experience in Account Management, Customer Success, Sales, or a similar GTM role in B2B SaaS
- Excited by owning accounts end-to-end, not just supporting them
- Bring a commercial mindset to post-sales work and are comfortable talking about value, growth, and pricing
- Technically curious and comfortable discussing GTM tooling, data flows, and integrations at a conceptual level
- Can juggle a larger book of accounts while staying organized and proactive
- Bring grit and resilience—you don't wait for opportunities to land in your lap
- Enjoy learning, being coached, and growing into more complex deal ownership over time
- Willing to travel occasionally for customer meetings, events, or team offsites when it drives stronger relationships
Benefits
- Competitive base compensation with meaningful equity ownership
- Health insurance including medical, dental, and vision, HSA and FSA
- We pay 100% of your employee premium and 50% of your premium for any dependents
- Unlimited Paid Time Off
- Paid Company Holidays
- Work from home policy including a laptop and support for your home office needs
- Monthly Remote Stipend
- 401(k) self contribution
- Paid Family Leave
- Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle
Company Overview
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