Note: The job is a remote job and is open to candidates in USA. HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. The Growth Support Specialist works with the Community Liaison/Business Development team to support patient admissions and census growth, handling communication with patients and referral partners while ensuring accurate insurance verification.
Responsibilities
- Responsible for processing internal and external inquiries relating to patient eligibility and admission
- Responsible for initial insurance verification and accurate determination of placement
- Educate patients and referral partners on our mission to provide high-quality personalized healthcare in the home for people that need it most
- Adhere to internal quality, productivity, standard work expectations and compliance standards
- Thoroughly understand eligibility and enrollment processes for the Medical Group
- Promptly, accurately, professionally triage all patient concerns related to care needs, scheduling and billing to the appropriate department
- Timely, professional responsiveness to direct emailed inquiries
- Maintain strict confidentiality of provider, company, and patient information
Skills
- High School diploma or equivalent
- 1+ years of experience in a health care related field
- Proficient in Microsoft Excel, Word and Outlook
- Strong customer service, organizational, and interpersonal skills with ability to prioritize tasks
- Professional demeanor, dependable, and self-motivated
- Must be able to communicate effectively and professionally with all personnel levels inside and outside the organization
- Prior experience in insurance verification
Benefits
- Health, Dental, Vision, Disability & Life Insurance, and much more
- 401K Retirement Plan (with company match)
- Tuition, Professional License and Certification Reimbursement
- Paid Time Off, Holidays and Volunteer Time
- Paid Orientation and Training
- Great Place to Work Certified
Company Overview