Note: The job is a remote job and is open to candidates in USA. Percepta is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences. As a Healthcare Customer Service Representative, you will assist customers with their health care inquiries and provide exceptional service to enhance their experience.
Responsibilities
- Bring your passion and strong product and brand knowledge to recommend upgrades to their health plans
- Conduct research and do outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members
- Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information
Skills
- 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
- High school diploma or equivalent
- Computer experience
- High speed internet (> 15 mbps)
- While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
Benefits
- Performance bonus opportunities
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Your training experience includes engaging, instructor led online sessions that use both webcam video and audio
- Along the way, you’ll also have access to individualized coaching and thousands of free courses to support your growth
Company Overview