Note: The job is a remote job and is open to candidates in USA. Senture, LLC is a company focused on providing exceptional customer service in the healthcare sector. The Healthcare Member Advocate role involves handling inbound and outbound calls to support healthcare clients, ensuring a seamless and satisfactory experience for members.
Responsibilities
- Answer customer inquiries with professional courtesy, providing exceptional customer service to each customer, based on client specific instruction
- Document each customers inquiry information into a database
- Verify customers information, making corrections and updates as needed
- Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible
- Follow-up with callers as necessary
- Use statistical contact center data to make improvements to performance
- Shift and Schedule adherence
Skills
- High School Diploma or GED
- Effective verbal and written communication skills
- Ability to multi-task
- Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
- Ability to sit for extended periods of time
- Ability to successfully pass a background investigation and drug screen
- Must successfully pass preemployment criteria testing and internet speed test
- Enclosed and secure work area with zero distractions
- Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office
- Must be able to meet the minimum internet speed requirements of 20 mbps download and 12 mbps upload
- Hotspots, satellite and wireless internet service is NOT allowed for this role
- Prior call center or customer service experience highly desired
Benefits
- 7 weeks of paid, mandatory training: 100% attendance required.
- All equipment provided. Work from home!
- Competitive benefits, PTO, growth, and development opportunities.
Company Overview