Note: The job is a remote job and is open to candidates in USA. Nelnet Business Solutions (NBS) is a division of Nelnet, Inc. that provides payment technology and education services to higher education institutions. The Account Executive will manage and grow relationships with existing clients in the Midwest and Great Lakes region, focusing on retention and upselling opportunities.
Responsibilities
- Retain current higher education accounts designated in territory
- Grow existing client base, while identifying upsell and cross sell opportunities
- Work collaboratively with sales leadership to assist with the generation of new business opportunities with current and prospective clients
- Build positive line of communication (based on mutual respect, trust, integrity, and clear, honest and open dialog) to maintain and enhance relationships with clients
- Ownership of overall client satisfaction by proactively anticipating client needs and maintaining monthly contact with clients to ensure Nelnet Campus Commerce is meeting their needs
- Meet on campus at least one time per year to deliver an annual account review communicating Nelnet’s value and long-range planning objectives
- Assist in the coordination of sales and product revisions to existing clients
- Expand knowledge base of different ERP systems and how they integrate with Nelnet Campus Commerce solutions
- Work closely across Nelnet Campus Commerce department lines to resolve client related problems and issues
- Develop intimate understanding of client needs and the practical application of Nelnet Campus Commerce solutions on their campus through client interaction
- Advocate for client needs, such as new features, services and programs needed to enhance the level of services and solutions offered by Nelnet Campus Commerce
- Actively participate in the evaluation of new product client requests, creating a business case study in order to justify investment
- Actively participate in the evaluation and prioritization of product solution development, as well as project timing and deployment
- Work closely with technical support to understand the breadth and limitations of the client product solutions
- Coordinate and assist in the creation and distribution of client communications (e.g., upgrades, enhancements, new features, etc.)
- Generate, complete and track project and change request forms, documenting these activities in Salesforce
- Leverage relationships to expand Nelnet Campus Commerce solutions utilized by exiting clients
- Attend trade shows, conference and other events as needed to support client communication and engagement
- Gather competitive information to assist in continually evaluating market position
- Assist with the coordination of the Nelnet Campus Commerce Annual User’s Group Meeting
- Facilitate timely communication with clients, sales leadership, operations, implementation and integration teams regarding client related issues
- Review client contracts, maintain contract end dates, and proactively engage the client to extend/review the term and product offering
- Work collaboratively with the BDE , Account Managers, and other departments to develop a strategic customer service plan and to resolve any customer issues
- Consult as necessary and appropriate with Finance in relation to contract issues, pricing, billing, reconciliation issues and bank information
Skills
- Bachelor's degree, or equivalent, preferably in business and/or technology
- Minimum of 3-5 years of sales and Account Management experience
- Background in Higher Education market
- Experience with billing, payment processing and ecommerce services is helpful
- Experience with commonly utilized ERP systems within Higher Education- Oracle (PeopleSoft, Cloud), Ellucian (Banner, Colleague, Power Campus), Workday, Jenzabar, etc
- Positive, outgoing personality
- Excellent communication skills with the ability to interact with all levels of a client organization and multiple departments of the institution are essential
- Initiative, ownership, assertive, open-minded, flexible and adept at conflict resolution
- Conscientious, committed with a high level of integrity
- Excellent relationship, sales and account management skills
- Understand both the customer's business and the Nelnet Campus Commerce product solution in order to generate new sales and to communicate enhancement requirements both internally and externally
- Ability to promote new services and up-sell into the customer account
- Experience selling to, supporting, or managing relationships with colleges, universities, or higher education institutions
- Understanding of higher education administrative, financial, enrollment, student account, or technology environments
- Experience with higher education ERP, SIS, payment, or campus technology solutions preferred
Benefits
- Medical
- Dental
- Vision
- HSA and FSA
- Generous earned time off
- 401K/student loan repayment
- Life insurance & AD&D insurance
- Employee assistance program
- Employee stock purchase program
- Tuition reimbursement
- Performance-based incentive pay
- Short- and long-term disability
- A robust wellness program
Company Overview