Note: The job is a remote job and is open to candidates in USA. ICBA is dedicated to supporting community banks, and they are seeking a Specialist in Business Intelligence & Reporting. The role involves managing ICBA Payments data systems, collaborating with business partners to analyze data, and improving reporting processes to provide business insights.
Responsibilities
- Elicit and document business requirements/requests and processes for the recommendation of data and reporting related solutions
- Work with data engineers, developers, and technology staff to ensure accurate and timely execution of data and reporting requests; validation and documentation of testing before and after roll-outs
- Engage with data stakeholders and providers to improve acquisition of source data and correct errors or deficiencies in source data
- Monitor and audit data sources for discrepancies and determine solutions for identified issues
- Assist with the administration of ICBA Payments’ management reporting software system; manage daily processing, updates and users
- Implement and continuously improve Business Intelligence tools and Dashboard reports to meet the needs of ICBA Payments departments and leaders
- Identify efficiencies and development needs for streamlining and improving ICBA Payments data delivery
- Support the goal of ensuring the majority (if not all) the Dashboard/Reporting outcomes are automated
- Assist with creation and maintenance of documentation that includes the design, requirements and user manuals for reporting
- Understand ICBA’s Sales and Servicing capabilities through management, configuration, and administration of ICBA’s CRM and AMS systems
- Gather and analyze data related requirements for improvements and changes to the ICBA’s CRM and downstream reporting and analytics
- Understand CRM data model to support the downstream needs of reporting and analytics
- Create and maintain operational procedures. Regularly monitor processes for effectiveness and communicate with management regarding procedural changes for efficiency and effectiveness
- Act as backup for other Operations staff
- Perform other duties as assigned
Skills
- Bachelor's degree or 5 years of relevant experience, or an equivalent combination of education and experience required
- Beginner experience or above in understanding databases and using SQL to extract and/or analyze data
- Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) with particular emphasis on data manipulation in Excel
- Ability to manage multiple projects simultaneously, and track projects for follow-through and completion
- Ability to learn and work independently with guidance and direction
- Excellent communication skills and strong customer service orientation
- Careful attention to detail and demonstration of critical thinking ability
- Minimum 1 year of experience in roles analyzing data and reporting preferred; internships and other relevant experience is considered
- Experience in Financial Services, credit card, debit card or Card Network experience preferred
- Familiarity or experience in business analysis, report writing, and data management preferred
- Experience with PowerBI and Data Analysis Expressions (DAX) preferred
Benefits
- Generous and competitive benefits package
- 401(k) savings plan offering 100% employer match of up to 6% of annual earnings.
- Hybrid work environment, monthly work from home stipends, and flexible work hours
- Fitness discounts, telemedicine, on-demand therapy, and work-life balance tools
- Tuition reimbursement and allowances for professional development
- Frequent company social events
- Friendly and inclusive workplace culture
Company Overview