Note: The job is a remote job and is open to candidates in USA. WPS is a health solutions company that provides health insurance plans and manages benefits for military personnel. The IT Asset Management Hardware Analyst is responsible for ensuring the accuracy and integrity of IT infrastructure data while overseeing the hardware and software lifecycle data quality and supporting ITIL processes.
Responsibilities
- Administer and optimize ServiceNow Discovery and the CMDB, including configuring credentials, schedules, patterns, and sensors to ensure accurate and automated population of configuration data
- Manage IT asset lifecycles for hardware, support procurement research, track deployments, maintain inventory records, and oversee maintenance, retirement, and disposal documentation
- Develop and maintain governance policies, data standards, asset owner training materials, and CI relationship mappings to maintain high accuracy and data integrity
- Manage system integrations between the CMDB, cloud platforms (AWS, Azure), and enterprise tools (i.e., SCCM, InTune, and Nutanix) to support reliable data flow and operational visibility
- Develop and maintain reporting and auditing tools, including dashboards and compliance audits that monitor CMDB health, data completeness, and asset accuracy
- Be accountable for the application layer of the ServiceNow Mid Servers and others related to the ITAM Program, including installation, patching, and maintenance of applications on devices and service accounts
- Participate in implementation and enhancement of ITAM tools and automation initiatives
- Support employee onboarding, transfers, and offboarding asset processes
Skills
- U.S. citizenship is required for this position due to Department of Defense restrictions
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field or equivalent compensation of education and/or experience
- ITIL v4 Foundations OR CHAMP, CITAM certification
- 3 or more years of experience in IT Asset Management, IT Operations, Desktop Support or related field
- Demonstrated experience administering an Asset Management platform (i.e., ServiceNow Discovery / CMDB / HAM Pro)
- Solid knowledge and understanding of IT Asset lifecycle management governance, tracking, and reporting from procurement through disposal
- Server administration experience, including application layer management involving firewalls, ports, protocols, security account management and patching/vulnerability management
- Basic knowledge and understanding of NIST 800-53, 800-171 or similar control requirements, System Inventory management best practices, governance and testing
- Strong communication skills with ability to explain technical concepts to non-technical customers/asset owners
- Strong analytical ability for managing data, forecasting budget impacts and interpreting contract terms of use
- High speed cable or fiber
- Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection (can be checked at https://speedtest.net)
Benefits
- Remote and hybrid work options available
- Performance bonus and/or merit increase opportunities
- 401(k) with a 100% match for the first 3% of your salary and a 50% match for the next 2% of your salary (100% vested immediately)
- Competitive paid time off
- Health insurance, dental insurance, and telehealth services start DAY 1
- Professional and Leadership Development Programs
Company Overview