Note: The job is a remote job and is open to candidates in USA. NDM Global Inc. is a SaaS company that values teamwork and customer relationships. They are seeking a Junior Customer Support Engineer to assist customers in troubleshooting and improving their experience with the software solutions offered by the company.
Responsibilities
- Take ownership to timely resolution of customer inquiries
- Investigate and troubleshoot customer inquiries
- Assist customers to solutions in a timely manner
- Testing product/software change requests
- Develop and maintain product documentation
- Develop training materials, how to guides, solution articles, etc. to support product end users
- Operate as a subject matter expert on our software products
- Provide feedback and feature suggestions to improve overall usability of our software products
- Continuous monitoring of systems utilized
- Provide excellent customer support
- Communicate in a clear and professional manner both internally and externally
- Utilize technical documentation to investigate and resolve problems
- Actively look for ways to improve and help customers
Skills
- High School Diploma or equivalent
- Minimum of 6 months experience in SaaS product based customer service role
- Must live in the Western United States
- Self starter mindset
- Problem solving mentality
- Excellent communication skills (oral and written)
- Fluency in the English language, including the meaning and spelling of words, rules of composition, and grammar
- Able to thrive in a remote working environment including work time, communication both internally and externally, tracking hours, and following procedures
Company Overview