Note: The job is a remote job and is open to candidates in USA. Advantage Surgical and Wound Care has an exciting opportunity for a Full-Time IT Service Desk Technician I to work remotely from home. The ideal candidate will assist in maintaining and optimizing the organization's computer systems, networks, and servers, providing essential support to ensure the efficient and secure operation of the IT infrastructure.
Responsibilities
- Assist in the installation, configuration, and maintenance of hardware and software systems
- Perform routine system updates, patches, and upgrades
- Monitor system performance and troubleshoot issues to ensure optimal functionality
- Assist in managing and troubleshooting network devices, including routers, switches, and firewalls
- Help maintain network security protocols and access controls
- Collaborate with senior administrators to optimize network performance and reliability
- Provide technical support to end-users by troubleshooting hardware and software problems
- Assist in setting up and configuring user accounts, email, and access permissions
- Operate as IT helpdesk to resolve user issues in a timely manner
- Assist in implementing and managing backup and disaster recovery solutions
- Perform routine data backups and ensure data integrity
- Participate in disaster recovery drills and testing
- Maintain accurate documentation of system configurations, procedures, and troubleshooting steps
- Prepare reports on system performance and incident resolutions
- Assist in implementing and enforcing security policies and protocols
- Monitor system logs for security breaches and unauthorized access
- Participate in security audits and vulnerability assessments
- Collaborate with cross-functional teams to identify and implement technology solutions that support business objectives
- Assist in evaluating and recommending IT hardware and software purchases
Skills
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
- Strong understanding of computer systems, networking, and IT infrastructure
- Familiarity with Windows and iOS/MacOS operating systems
- Basic knowledge of virtualization technologies (e.g., VMware, Hyper-V)
- Proficiency in troubleshooting hardware and software issues
- Good communication and interpersonal skills
- Ability to work well in a team and independently
- Strong problem-solving skills and attention to detail
- Eagerness to learn and adapt to new technologies
- Any relevant certifications (e.g., CompTIA A+, Network+, or Microsoft Certified Associate) is a plus
Benefits
- Comprehensive medical and dental coverage.
- Voluntary life insurance.
- Voluntary short-term and long-term disability insurance.
- 401K plan.
- Paid holidays and generous paid time off.
- Laptop.
- Monitors, docking station, keyboard, mouse (if desired).
- Parking and miles are compensated.
Company Overview
Advantage Surgical and Wound Care is committed to provide essential services. It was founded in 2007, and is headquartered in El Segundo, California, USA, with a workforce of 51-200 employees. Its website is https://www.advantagewoundcare.org.