Note: The job is a remote job and is open to candidates in USA. Kainos is a company focused on creating impactful digital solutions, and they are seeking a Lead Functional Consultant specialized in Dynamics 365 CE and Power Platform. The role involves leading a team of functional consultants, collaborating with clients to design and implement solutions that meet business needs, while also managing team performance and fostering a culture of inclusion and development.
Responsibilities
- Bridge the gap between IT capability and business expectations on Microsoft Dynamics projects
- Lead a team of functional consultants, collaborating with clients to design and build solutions based on Dynamics 365 CE and Power Platform
- Identify opportunities to make best use of the ever-expanding platform features
- Balance the benefits and risks of customization
- Recommend the best approach to support client needs
- Support and guide the team in delivering discovery workshops, creating functional designs, configuring solutions, supporting testing, assisting with data migration needs, delivering training, and supporting implementation
- Identify priorities, assign tasks, and make the best use of available resources and skill levels within the team
- Build relationships with counterparts in other disciplines across the project, including within the client team, and contribute to the successful management of dependencies between disciplines
- Manage and coach a number of staff, focusing on performance management and career development, supporting a culture of wellbeing and inclusion
Skills
- Expertise in Microsoft Dynamics CE and Power Platform Products: Proficiency in several of the following products: Sales, Customer Service, Customer Insights, Field Service, Power Apps, Power Automate, Power Pages, Copilot Studio, and Power BI
- AI features within Microsoft Dynamics CE and Power Platform Products: Understand the available AI features within the products they are familiar with. Able to explain to business users how those features could be utilised and the resulting benefits to them and their customers
- Familiarity with Related Technologies: Understand the use and benefits of combining related Microsoft products, such as Exchange, SharePoint and Teams, with Dynamics 365 CE and Power Platform, and be able to configure integrations to those products
- End-to-End Implementation Experience: Experience, especially in larger/more complex projects, of multiple Dynamics 365 CE or Power Platform end-to-end implementations, including requirements analysis, design, configuration, testing, training, data migration, cutover, and reporting
- Solution Design Influence: Ability to create and influence solution designs with a configuration-first approach, only using customisation where essential to minimise implementation and maintenance risks and costs
- Demonstration of Out-of-the-Box Functionality: Able to demonstrate out-of-the-box functionality to business and technical stakeholders, illustrating how the product supports core business processes
- Workflow Design and Implementation: Proficiency in designing and building classic and Power Automate workflows to automate complex tasks
- Pre-sales support: Experience responding to ITTs, RFPs and RFQs. Able to provide pre-sales support to envision solutions and contribute to supporting sales by defining an approach and fully resourced plan
- Stakeholder Engagement and Communication: Experience working with stakeholders at all levels in an organisation, including senior and challenging stakeholders, understanding their pain points, eliciting, reviewing, and prioritising requirements using various methods. Also, interviewing stakeholders, shadowing users, delivering discovery workshops, business process mapping, and identifying business benefits. Excellent and effective influencing and communication skills
- Lead by example through sharing knowledge from previous experiences and providing implementation plans that mitigate risks to deliver a positive outcome
- Remain calm and professional in high-pressure environments and feel comfortable calling out concerns and seeking advice when needed
- Be approachable, open to provide guidance, and actively support junior colleagues, helping them to manage their workload effectively, to cope with challenging situations, and to support each other, especially when working remotely or in a client-facing situation
- Help set clear expectations of standards of behaviour, and speed and quality of delivery that reflect the levels of professionalism and service we expect to provide to our customers, and how we treat each other, encouraging personal growth, achievement and satisfaction
Company Overview