[Remote] Learning & Knowledge Specialist

Note: The job is a remote job and is open to candidates in USA. UFG Insurance is seeking a Learning & Knowledge Specialist to support their vision and strategy by partnering with business units to implement training solutions. This role will design and deliver training programs for new hires and existing employees, while also consulting with relevant departments to meet evolving business needs.

Responsibilities

• Stays current with and adopts evolving practices, trends, and tools in the learning & knowledge field
• In partnership with key stakeholders, identifies, collaborates, and executes on strategies and tasks that optimize the employee knowledge base
• Stays current on relevant knowledge and technical skills
• Provides instructional design and facilitation/training delivery of content through usage of existing programs/content or through the creation of new programs as required by the business
• Provides a positive and engaging learning experience when facilitating through appropriate usage of facilitation/training delivery principles, exhibiting positive attitudes and behaviors, creating an inclusive environment for all participants, and through proper management of any inappropriate behaviors during facilitation
• Demonstrates strategic use of training materials as relevant to the learning outcomes
• Serves as a back-up to other team members’ primary learning content
• Creates and updates documentation to verify accuracy and relevance
• Navigates complex situations with solution-oriented mindset
• Serves as the producer/facilitator of virtual or in-person events or training, which includes assisting before, during, and after an event such as practicing presentations beforehand, coordinating breakout rooms, monitoring the chat box, etc
• Creates and contributes to a culture of excellence and evolution by embracing a growth mindset, challenging the status quo, and continuously seeking ways to improve
• Contributes to and collaborates with team members to plan and execute on identified projects, tasks, processes, behaviors, or other work-related items
• Investigates basic technical issues in order to troubleshoot, research or triage the issue to the correct department for resolution

Skills

• Bachelor's degree in education, business or equivalent experience
• Experience in planning and organizing training programs
• Experience using Microsoft 365 Suite
• Interpersonal skills with the ability to develop a deep and broad network of influence
• Ability to handle confidential information and material with the highest degree of professional responsibility as a segment of the Human Resources department
• Tenacious and responds to challenges with a growth mindset
• Ability to establish priorities, meet deadlines, and work independently or in a group
• Strong communication skills (verbal and written) with the ability to communicate effectively at all levels of the organization
• Curiosity regarding new and emerging technologies
• Dedicated to lifelong learning and growth
• Must be customer-service oriented
• Strong partnership and collaboration skills
• Able to analyze information and prepare logical recommendations
• Feedback-driven and ability to discern and implement constructive feedback
• Experience in designing and delivering training for adults
• Experience in the insurance industry
• Experience in project management
• Prior claims handling experience

Benefits

• Annual incentive compensation
• Medical, dental, vision & life insurance
• Accident, critical Illness & short-term disability insurance
• Retirement plans with employer contributions
• Generous time-off program
• Programs designed to support the employee well-being and financial security.

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