Note: The job is a remote job and is open to candidates in USA. Eaton is a company that specializes in employee leave management solutions, and they are seeking a Leave Payroll Analyst to join their Customer Experience team. The role involves preparing employee leave and payroll calculations, collaborating with various teams, and improving payroll processes to enhance customer satisfaction.
Responsibilities
- Provide internal support for our leave specialists with leave and payroll calculations:
- Work with the leave specialists by preparing customized and personalized payroll plans and payroll reconciliations for our customers’ payroll teams
- Act responsively, accurately, and with attention to customers’ payroll deadlines
- Ensure correct personalized payroll plans are calculated on the Sparrow dashboard
- Interface and collaborate comfortably with a variety of key parties including: leave specialists, sales and marketing, and engineering teams through various channels (instant message, email, video chat)
- Effectively collaborate with our customers’ payroll teams to ensure they love Sparrow:
- Work with onboarding specialists to understand our customers’ payroll needs
- Assist with the setup of customized personalized payroll plans, payroll schedules, and payroll workflows
- Share best practices for leave payroll when needed
- In collaboration with the Sparrow team, build a better product:
- Collect and share product feedback
- Identify improvements in payroll calculations software and services
- Provide input on payroll system integrations
- Implement process improvements to resolve inefficiencies and address customer pain points
Skills
- Expert level Excel experience to include using formulas and completing/understanding calculations
- 2 years in a data focused role, such as: payroll, accounting or bookkeeping
- 2+ years of experience in either data-focused operations, payroll, accounting, or bookkeeping
- Excellent spreadsheet skills. Adept at using Excel functions, formulas, and cell formatting
- Superior organization skills and detail-oriented. You're able to manage a multitude of tasks with accuracy and attention to deadlines
- Outstanding verbal and written communication skills. Clear, empathetic communicator able to distill complex information to ensure understanding. Is able to work with different communication styles
- Trustworthy. You act with discretion and can be trusted to handle confidential information appropriately
- Learner's mindset. Highly self-directed, adaptable, and open to feedback and implementation in a fast paced, always changing environment
- Someone looking for something new. This is not a traditional payroll role so you will not be doing full-cycle payroll. Instead you will create payroll plans for our customers
- Able to become a subject matter expert. Your coworkers and Sparrow customers will look to you as a go-to resource for all things payroll
Company Overview