Note: The job is a remote job and is open to candidates in USA. eLEND is modernizing mortgage by blending human expertise with smart technology to create a more accessible lending experience. The Loan Advisor Assistant plays a critical role in supporting borrowers exploring specialty loan options and ensuring they are properly connected to licensed loan advisors.
Responsibilities
- Manage and convert specialty leads (construction, renovation, and chattel) provided by the company into qualified mortgage applications
- Conduct high-volume outbound outreach, averaging 40–50 calls per day, while maintaining a professional and consultative approach
- Interview prospective borrowers to gather financial and credit information
- Seamlessly connect qualified borrowers with licensed loan advisors for next-step consultations
- Maintain strong working knowledge of specialty lending programs and eligibility requirements
- Ensure full compliance with all federal, state, and company mortgage regulations and policies
- Maintain required state mortgage licensing standards applicable to the role
- Provide regular updates to the Business Development Manager and Loan Advisors on lead conversion performance and loan status
- Work toward monthly production and conversion goals
- Support additional responsibilities based on experience and competencies
Skills
- High School Diploma or GED required
- Strong interpersonal and communication skills with the ability to build rapport quickly
- Demonstrated understanding of mortgage products, lending criteria, and basic credit analysis
- Ability to manage multiple leads and applications simultaneously in a fast-paced environment
- Knowledge of federal and state mortgage regulations and internal compliance standards
- Results-oriented mindset with a focus on customer experience and ethical lending practices
- Alignment with and embodiment of eLend's core values
- Active NMLS license preferred, licensed in at least one state
- Candidates who have passed the NMLS SAFE Exam and require sponsorship will also be considered
Benefits
- Comprehensive health, dental, and vision benefits
- 401(k)
- Generous PTO and paid holidays
- Fully Remote
- Modern tools and tech-forward workflows
Company Overview
eLEND TPO® (formerly AFR Wholesale), the wholesale division of American Financial Resources, LLC DBA eLEND®, has been proudly supporting mortgage professionals since 1997. It was founded in 1997, and is headquartered in Parsippany, New Jersey, USA, with a workforce of 501-1000 employees. Its website is http://afrwholesale.com.