Note: The job is a remote job and is open to candidates in USA. Toast creates technology to help restaurants and local businesses succeed in a digital world. The Multilingual Onboarding Consultant, Menu (Spanish) is responsible for building, reviewing, and configuring customer menus to ensure Spanish-speaking customers are ready for go live and ongoing success.
Responsibilities
- Leverage your Toast product knowledge and project management skills to partner with restaurant owners during the Go-Live phase, and build out onboarding plans that will produce a high quality implementation experience within timeline and budget
- Create best practices for managing daily restaurant operations by enabling restaurant owners and staff to utilize Toast - this includes management of labor and food costs, table turn time and guest relationships
- Responsible for consulting with clients to determine configuration needs prior to go-live and communicate any unique needs to the project resources
- Perform onboarding configurations remotely while documenting the go-live process, observe Toast best practices as well as document any deviations from best practices that were identified during the design phase of the project
- Create & lead an onboarding training plan to the entire restaurant staff on how to leverage the Toast product configured to their business and workflow with a focus on operational efficiencies that positively impact the guest and staff experience
- Manage several onboarding engagements simultaneously, including large books of onboarding business (80+ restaurants) in your region
Skills
- Bilingual/Fluent in Spanish & English required, both written and verbal
- Ability to translate restaurant operations and payroll concepts to varying knowledge levels
- Ability to translate written materials as needed to support your customers
- 3 + years of experience in a role responsible for customer satisfaction and business operations, including management of long-term customer relationships (4-6 weeks or more)
- Success operating independently and navigating competing priorities in a constantly changing environment
- Proven track record of success in meeting and exceeding goals
- Excellent communication, organizational, and influencing skills
- 1+ years of experience using a POS (Point of Sale) software, ideally in the service industry
- Experience with Salesforce CRM
- Experience working in the tech industry or for a SAAS company
- Training, teaching, or development experience
Benefits
- Cash compensation (overtime, bonus/commissions if eligible)
- Equity
- Benefits
- Flexibility to meet Toasters’ changing needs
- Reasonable accommodations for persons with disabilities to enable them to access the hiring process
Company Overview
Company H1B Sponsorship