Note: The job is a remote job and is open to candidates in USA. Triomics is building the modern technology stack for oncology trial sites and investigators, and they are seeking an Oncology Clinical Navigator to facilitate the adoption and training of their platform. This role involves working closely with clinical staff to ensure the platform is effectively utilized and understood, while also supporting the integration of technology into existing workflows.
Responsibilities
- Design and deliver training for the clinical end users of the Triomics platform—physicians, nurses, and CRCs—tailored to their workflows and level of comfort with technology
- Build scalable, reusable enablement assets (onboarding tracks, quick-reference guides, workflow walkthroughs, release-update training) that reduce repetition and accelerate ramp
- Serve as the trusted clinical adoption partner at your assigned accounts—meeting users where they are and earning their confidence in a new way of working
- Embed with the clinical and research teams at your assigned cancer centers to understand their workflows, pain points, and goals
- Devise and implement account-specific adoption plans—identifying the right champions, sequencing rollout, and supporting users through change
- Act as a peer and translator between clinical end users and Triomics, helping each side understand the other
- Provide hands-on, high-touch support through go-live and into steady-state usage
- Partner with Account Managers as the clinical adoption arm of the customer relationship; keep them informed on user sentiment, adoption blockers, and opportunities
- Surface customer-specific needs to Forward Deployed Engineers so the AI pipeline and platform can be adjusted to better fit each account
- Flag recurring user friction and feature requests back to Product and Engineering as structured, prioritized feedback
- Provide feedback on the user interface and capabilities of the platform to maximize both clinician usability and institutional goals
- Help build the repeatable training and adoption playbooks that let our customer delivery model scale as we grow from a handful to 25+ enterprise logos
- Continuously refine how we measure and improve adoption across accounts
Skills
- 2–4 years of experience as an oncology nurse, clinical research coordinator (CRC), or in a similar oncology clinical or clinical-research role
- First-hand experience in the shoes of our end users—you've worked in oncology care and/or clinical research at a cancer center or comparable setting
- Strong understanding of oncology: how cancer is treated from diagnosis through treatment and recovery, and fluency in cancer terminology
- Demonstrated ability to teach, train, or onboard clinical peers and drive adoption of new tools or workflows
- Excellent communication skills and the credibility to influence physicians, nurses, and CRCs
- Strong technology skillset and comfort working with modern software platforms
- Based in NYC and willing to come to the office and travel to customer sites—OR based in a regional customer hub and willing to travel to your assigned accounts as well as to NYC periodically
- Experience specifically in clinical research operations (trial conduct, I/E criteria, patient recruitment, data abstraction)
- Experience as a super-user, trainer, or change champion for an EHR or other clinical software implementation
- Experience at a high-growth health tech company, or supporting deeply integrated / technical products in a clinical setting
- Bachelor's degree or higher in a relevant field
- Familiarity with oncology clinical trial workflows and the cancer center research ecosystem
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