Note: The job is a remote job and is open to candidates in USA. Ingersoll Rand is a technology leader with over 160 years of experience, dedicated to enhancing the lives of its employees and customers. The Operational Excellence Specialist – Technical Support role focuses on driving efficiency and scalability within the Technical Support organization by analyzing workflows and implementing process improvements.
Responsibilities
- Serve as an internal operational excellence and efficiency partner for the Technical Support organization
- Analyze workflows, processes, and support models to identify opportunities for optimization and scalability
- Leverage AI tools, including Copilot and similar technologies, to streamline work processes, reporting, and documentation
- Develop, maintain, and improve process documentation, SOPs, and operational playbooks
- Partner closely with the Learning Management Administrator to create and enhance scalable training and enablement content
- Support customer facing technical teams indirectly by improving tools, processes, and workflows they rely on
- Translate ideas and insights into practical, repeatable solutions that improve team performance
- Proactively identify inefficiencies and recommend data driven, sustainable improvements
Skills
- Bachelor's degree or equivalent relevant experience
- 1+ years of experience in operational excellence, process improvement, business analysis, or support operations
- 1+ years experience with strong computer and technical aptitude with the ability to quickly adopt new tools
- 1+ years practical experience using AI and automation tools, or strong demonstrated interest and willingness to apply them
- Operational excellence and continuous improvement mindset
- Technology and AI curiosity with hands on learning orientation
- Problem solving and root cause analysis
- Cross functional collaboration
- Adaptability and self-directed learning
- Ability to work independently while collaborating effectively across teams
- Strong analytical, organizational, and documentation skills
- Clear and effective written and verbal communication skills
- Experience supporting or partnering with Technical Support, Customer Support, or Service organizations
- Background in workflow optimization, enablement, or training development
- Familiarity with learning management systems or training content creation
- Experience working in distributed or remote team environments
Benefits
- Annual incentive compensation under the Management Incentive Plan, where applicable
- Healthcare coverage (medical, prescription, dental, and vision)
- Wellness programs
- Life insurance
- A robust 401(k) plan with company match
- Paid time off
- An employee stock program
Company Overview
Ingersoll Rand is an industrial manufacturing company that provides mission-critical flow creation and industrial solutions. It was founded in 1871, and is headquartered in Davidson, North Carolina, USA, with a workforce of 10001+ employees. Its website is https://www.irco.com/en-us/.