Note: The job is a remote job and is open to candidates in USA. TD Bank, N.A. is one of the world's leading global financial institutions, and they are seeking an Operations Analyst I to focus on the continuous improvement of Transaction Services. The role involves coordinating projects, implementing operational efficiencies, and acting as a resource for resolving technical or operational issues.
Responsibilities
- Coordinates and/or assists with projects of strategic importance for Transaction Services. Project scope may encompass other areas within Bank Operations
- Participates in the identification, developments, and implementation of operational efficiencies for bank operations
- Researches and applies Customer requirements in the development and enhancement of systems
- Acts as a project manager for small-scale projects that involve work with external vendors
- Participates in performance management and development activities
- Maintains a working knowledge of Transaction Services processes and acts as a resource for resolving technical or operational issues
- Participates in projects, communicates project status and provides timely escalation of issues to senior management to ensure project objectives are met
- Updates the Fraud Detection database of commercial or small business customers' remote deposit capture equipment based on information provided by the TD Treasury Management team
- Directs the work of 2 or more full time employees and handles complaints in the absence of a Collections Supervisor
- Supports large ATM Project/Conversions
- Provides day to day business partner support for lenders, commercial relationship owners & Treasury Management Services
- Maintains a working knowledge of Operations processes and acts as a resource for resolving technical or operational issues
- Trains employees
- Assists management with the investigation of internal and external audit findings
Skills
- High School Diploma or equivalent
- 1-3 Years of related experience
- Strong technical abilities including database and spreadsheet proficiency. Must be able to relate technical solutions to operations issues and concerns
- Previous experience coordinating multidimensional projects
- Effective verbal and written communications
Benefits
- Base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
- Health and well-being benefits
- Savings and retirement programs
- Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- Banking benefits and discounts
- Career development
- Reward and recognition
- Regular career, development, and performance conversations with your manager
- Access to an online learning platform
- A variety of mentoring programs
- Training and onboarding sessions
Company Overview