Note: The job is a remote job and is open to candidates in USA. FICO is a leading global analytics software company, helping businesses in 100+ countries make better decisions. The Partner Account Manager role focuses on establishing strategic partnerships and driving annual recurring revenue through collaboration with key lender clients.
Responsibilities
- Own a portfolio of key/strategic partners, serving as the primary contact and trusted advisor to the account
- Establish and maintain strong relationships within key partner accounts to ensure alignment and drive mutual business outcomes
- Co-develop and execute joint go-to-market plans that drive revenue growth, adoption, and deepen market penetration
- Partner closely and collaborate with other B2B segments (MCM/CL/Auto) to understand their strategic goals and align the PAM goals to them
- Be a trusted advisor, both internally and externally, to drive the proper messaging and awareness for different solutions (i.e. UltraFICO/Plaid, DLP, 10T, etc.)
- Join meetings with team members from other segments to be the solution specialist for the strategic solutions owned by our team (UltraFICO, DLP, etc.)
- Has a deep understanding of the partner´s strategic direction, proactively identifying any expansion and growth opportunities, driving new score initiatives to the market
- Lead partner enablement by delivering training, sales tools, and product education that help partners effectively position and sell FICO Scores to their clients
- Collaborate with internal teams (marketing, product, analytics) to align partner needs to our innovations/roadmap
- Advocate for partners internally, capturing feedback and translating it into product improvements, new features, and differentiated solutions by vertical
- Negotiate and manage partner agreements, including renewals, expansions, and commercial terms, in coordination with internal teams (legal/finance)
- Maintain accurate client records and pipeline activities in CRM systems and track to KPI’s/KPM’s
- Monitor partner performance including revenue, pipeline, and market penetration; analyze data to surface insights and recommend actions to optimize growth
- Own the Strategic Business Plan development along w/ internal & external stakeholders and use as a living document to drive future growth and progress
- Stay current on the competitive landscape, regulatory changes, and industry trends to expertly help partners leverage FICO solutions to drive business outcomes
- Be the 'face of FICO' to strategic partners and the broader industry through client meetings, conferences, speaking engagements, and promotion of FICO initiatives
Skills
- 7+ years of substantial experience in financial services with partner account management
- Excellent communication, organization, and follow‑up skills with a strong customer focus
- Comfort operating in a matrixed, cross‑functional environment
- Proven experience building strategic partnerships with lenders using a consultative approach, with demonstrated success engaging at the C-suite and executive level
- Established professional network of decision-makers and influencers within mortgage tri-merge reseller space
- Strong ability to listen actively to partner needs and translate complex technical capabilities into compelling business value propositions
- Excellent relationship management, project coordination, and follow-through capabilities with multiple stakeholder groups
- Ability to travel, depending on partner meeting schedules and industry events
Benefits
- Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
- An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
- The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences in a high-profile role
Company Overview
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