Note: The job is a remote job and is open to candidates in USA. Applied Systems is transforming the insurance industry by building a team ready to deliver innovative software and services. They are seeking a Pendo Content Developer to create in-app content that enhances user experience and drives customer success through collaboration with various teams.
Responsibilities
- Create, test, and deliver high‑quality, customer‑facing Pendo content
- Serve as the Pendo subject matter expert, leveraging advanced analytics to drive adoption
- Train internal teams, OEM partners, and clients on Pendo best practices and workflows
- Collaborate with cross‑functional teams and external partners to ensure accurate, on‑brand content
- Continuously improve content and processes using customer insights, product knowledge, and industry trends
- Leverage JavaScript to customize, enhance, and optimize Pendo guides, tagging, and analytics
Skills
- 2+ years of Pendo content development and product marketing, customer success, or related experience
- Strong expertise in Pendo Engage + Adopt with excellent writing, editing, and attention to detail
- Experience collaborating cross‑functionally and managing multiple projects
- Analytical, problem‑solving mindset with comfort using data and insights
- Working knowledge of JavaScript
- Experience with Jira or CMS tools
- Experience with Pendo Adopt
- Experience in an agency/brokerage and/or experience with Applied Products
- The ability to write and understand French
- Training or education experience or credentials
Benefits
- Medical, Dental, and Vision Coverage
- Holiday and Vacation Time
- Health & Wellness Days
- A Bonus Day for Your Birthday
- Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission.
Company Overview