Note: The job is a remote job and is open to candidates in USA. The Cigna Group is a healthcare company that is seeking a Pharmacy Program Manager to lead client programs connecting strategy to execution. This role involves managing specialty pharmacy programs, building partnerships with clients, and using data to drive improvements in program outcomes.
Responsibilities
- Lead the performance and success of specialty pharmacy programs, ensuring strong results across key metrics such as turnaround time, adherence, and conversion
- Serve as the primary point of contact for pharmaceutical clients and reimbursement hubs, building trusted partnerships and delivering a seamless experience
- Turn data into action by analyzing trends, identifying root causes, and driving process improvements that enhance program outcomes
- Anticipate client needs and proactively address risks, delays, and service gaps to maintain program health
- Guide issue resolution and escalations with a focus on clarity, speed, and positive outcomes
- Communicate program performance clearly, providing stakeholders with meaningful updates, insights, and recommendations
- Lead presentations, business reviews, and meetings to share progress, align on priorities, and showcase program value
- Collaborate cross-functionally with operations, account teams, and clinical partners to ensure alignment and execution
- Adapt quickly in a dynamic environment while driving continuous improvement and acting as a change agent
- Represent specialty pharmacy programs professionally in all client interactions, ensuring clear and thoughtful communication
Skills
- High school diploma or GED
- 3+ years of experience in specialty pharmacy or related healthcare operations
- 2+ years of client, account, or program management experience
- Strong ability to analyze data and translate insights into clear recommendations
- Proficiency in Microsoft Office tools, including Excel for data analysis and reporting
- Ability to manage multiple priorities and deliver results in a fast-paced environment
- Experience working with specialty pharmacy systems or tools (e.g., RxHome, CSP)
- Advanced data analysis and reporting skills, including building presentations and dashboards
- Strong communication skills with the ability to influence and engage internal and external partners
- Proactive, forward-thinking mindset with the ability to anticipate needs and solve problems
- Demonstrated ability to lead process improvements and support change initiatives
- Bachelor's degree in a related field
Benefits
- Annual bonus plan
- Medical, vision, dental, and well-being and behavioral health programs starting on day one of your employment
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- A minimum of 18 days of paid time off per year
- Paid holidays
- Leaves of absence
Company Overview