Note: The job is a remote job and is open to candidates in USA. National General, part of The Allstate Corporation, is seeking a PIP Claims Assistant to support their claims processing team. The role involves handling moderately complex claim activities, maintaining customer connections, and performing clerical duties to ensure efficient claim management.
Responsibilities
- Makes and maintains a connection with the customer by understanding and meeting their needs
- May investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management
- Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed
- Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
- Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
- Participates in or assists in training new or less experienced employees and demonstrating work processes
- Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties
- Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
- Receives, screens and routes incoming telephone calls and other electronic correspondence
- Assists adjusters with more complex claim handling, analyze documentation and settle basic, straightforward, and routine claims quickly and efficiently
Skills
- Performs moderately complex claim related activities related to non-technical claims in accordance with established quality and timeliness standards on specific losses
- Handles one or a combination of claim files as directed by management
- Delivers compassionate service that is fast, fair, and easy to ensure customer retention
- Makes and maintains a connection with the customer by understanding and meeting their needs
- May investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management
- Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed
- Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
- Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
- Participates in or assists in training new or less experienced employees and demonstrating work processes
- Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties
- Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
- Receives, screens and routes incoming telephone calls and other electronic correspondence
- Assists adjusters with more complex claim handling, analyze documentation and settle basic, straightforward, and routine claims quickly and efficiently
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