Note: The job is a remote job and is open to candidates in USA. Genesys is a company that helps organizations create better customer experiences through AI-powered experience orchestration. They are seeking a Principal Product Manager to lead the strategy and governance of the Genesys Cloud Monetization Platform, ensuring accurate measurement, entitlement, rating, billing, and reporting of monetized capabilities across the platform.
Responsibilities
- Define and execute the vision, roadmap, and operating model for the Genesys Cloud monetization platform, enabling scalable and consistent monetization across all products and services
- Establish platform standards, patterns, and requirements for usage collection, entitlement management, rating, billing, and reporting while serving as the primary advisor to product teams introducing new monetized capabilities
- Drive alignment across Product, Engineering, Finance, Pricing, Revenue Operations, and Business Systems teams to ensure monetization capabilities support current and future business models
- Partner deeply with engineering teams responsible for metering pipelines, event processing systems, entitlement services, rating engines, billing platforms, APIs, and downstream operational systems
- Translate complex technical architectures and business requirements into scalable monetization solutions while balancing customer experience, operational efficiency, financial accuracy, and platform maintainability
- Define requirements, acceptance criteria, observability standards, reconciliation processes, and operational controls necessary to ensure monetization accuracy and platform reliability at scale
- Champion accuracy, traceability, and auditability throughout the monetization lifecycle, ensuring usage and billing outcomes are trusted by customers, Finance, and executive leadership
- Identify and mitigate risks that could lead to revenue leakage, overbilling, compliance concerns, or financial control deficiencies
- Lead cross-functional resolution and remediation of monetization issues and drive continuous improvements in platform reliability, operational maturity, and business scalability
Skills
- 8+ years of product management experience, including significant experience with technical platform products, monetization systems, billing platforms, financial systems, infrastructure services, or other highly technical domains
- Demonstrated ability to work effectively with senior engineers and architects on complex distributed systems, data pipelines, APIs, and platform architectures
- Experience with one or more of the following: usage metering, billing systems, subscription management, entitlement management, pricing platforms, financial systems, revenue operations, or large-scale data processing platforms
- Strong systems-thinking skills with the ability to understand end-to-end workflows spanning customer-facing products, platform services, and back-office systems
- Proven ability to influence and drive alignment across multiple product and engineering organizations without direct authority
- Experience building or operating SaaS monetization platforms at scale
- Familiarity with SOX controls, audit requirements, financial controls, or revenue recognition processes
- Experience working closely with Finance, Accounting, Pricing, Revenue Operations, ERP, CRM, or business systems teams
- Background in cloud platforms, infrastructure services, data platforms, or other highly technical product domains
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Company Overview
Company H1B Sponsorship